PRINCIPAL RESPONSIBILITIES:

Under the general supervision of the Senior Manager, Project Management Office (PMO), the Business Process Analyst (BPA) is responsible for partnering across the organization to analyze processes to identify, document and drive change. Key initiatives include Enterprise level projects and the Medicare Readiness program, which require the identification of changes to people, processes, and technology. Another area of responsibility is to introduce corporate standards of excellence for process improvement. The BPA will be a hybrid role and will need to act as a Business Process Improvement Analyst, Business Analyst, and Project Coordinator.

Principal responsibilities include:

• Business Process Improvement Analyst
  • Lead, support, and consult on the plan and execution of process improvement initiatives
  • Assess opportunities for improvement and develop proposals
  • Conduct thorough assessment of existing processes to identify inefficiencies, bottlenecks and areas of improvement.
  • Identify and apply appropriate process improvement tools, such as data mining, process observations, run charts, process mapping, and root cause analysis
  • Apply and promote change management principles to drive success factors
  • Collaborate with stakeholders across departments to gather input, gain buy-in, and foster a culture of continuous improvement.
  • Leading and/or supporting facilitation of cross-functional teams to plan and execute change
  • Serve as subject matter expert and support the development of process improvement capabilities and practices
  • Support data collection, analysis, and establish reporting activities to monitor performance
  • Design tools and templates for use in process improvement activities
  • Advocate organizational process improvement
  • Develop presentations and effectively communicate to all levels of the organization
  • Support in training of process improvements
  • Promote process improvement principles and capabilities
• Business Analyst
  • Identify resource requirements and work with teams to achieve process improvement goals
  • Determine the business needs and requirements
  • Elicit, identify, and analyze various user problems and make appropriate recommendations
  • Determine operational objectives by studying business functions, gathering information, evaluating input and output requirements
  • Partner with the Business to evaluate and recommend process, workflow and technology solutions and manage vendor functionality enhancements to meet the business needs
  • Develop business case for initiatives that address goals, system and processes affected, risks, benefits, and role forecasts
  • Partner with internal and external customers to develop test strategy, plans and cases to ensure thorough testing prior to introducing solutions to production
  • Partner with the business and IT in the design, planning and conducting end-user training
• Project Coordinator
  • Manages, leads or participates in a variety of strategic and operational PMO projects
  • Implements, utilizes and communicates PMO methodologies and processes to ensure accuracy, consistency and thoroughness.
  • Facilitate team meetings and workgroups towards achievement of objectives
  • Communicate status updates, health status, as well as identify, manage, and escalate risks to mitigate impacts
  • Ensure benefits realization through identifying, tracking, and fulfilling process improvement milestones and deliverables based on project plan
  • Identify key tasks and sequence, project milestones, owners, deadlines
  • Manages project schedule, scope, and budget
• Performs other duties as assigned

ESSENTIAL FUNCTIONS OF THE JOB

Organization expects job performance to be consistent with its vision and mission. Day to day wo k is focused on these key performance areas.

PHYSICAL REQUIREMENTS

• Constant and close visual work at desk or computer.
• Constant sitting and working at desk.
• Constant data entry using keyboard and/or mouse.
• Frequent use of telephone headset.
• Constant verbal and written communication with staff and other business associates by telephone, correspondence, or in person.
• Frequent lifting of folders and other objects weighing between 0 and 30 lbs.
• Frequent walking and standing.

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

EDUCATION OR TRAINING EQUIVALENT TO:

• Bachelors degree in business, health care, or a related field and a minimum of four years of process improvement experience; or an equivalent combination of education and relevant experience may be qualifying.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

• Four years of experience in business process and/or change analysis.
• Four or more years of experience in research, analysis and/or business processes required.
• Four or more years working knowledge of process functionality and understanding of business platform(s).

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

• Training in Lean, Six Sigma, or other process improvement methodologies
• Business Process Management certification a plus
• Knowledge and Experience with waterfall and agile project management methodologies
• Training in organizational development or change management principles
• Experience in the application of process improvement
• Working knowledge of Medi-Cal, Medicaid and/or managed care
• Working knowledge of healthcare/health plan delivery systems
• Experience working with the Department of Healthcare Services (DHCS), Department of Managed Health Care (DMHC), Centers for Medicare and Medicaid Services (CMS) or other health care regulatory oversight bodies
• Ability to communicate effectively, both verbally and in writing.
• Ability to work with diverse groups, including low-income populations, providers, board members, and staff.
• Able to work under pressure and meet critical deadlines in a fast-moving environment.
• Adaptable to a continuously changing environment.
• Strategic and forward-thinking ability to work within a broad systems perspective.
• Strong decision making and analysis skills.
• Strong problem solving and conceptual thinking skills.
• Strong understanding of leveraging technological solutions to increase efficiency and effectiveness.
• Strong interpersonal skills with ability to function in a self-directed work team.
• Ability to work effectively in a multidisciplinary team, providing leadership, guidance, information, and stellar customer service.
• Ability to plan and execute projects independently.
• Excellent organizational skills and orientation to detail.
• Proficient command of Microsoft Office applications: PowerPoint, Excel, Project, Visio, Outlook, and Word.
• Continue to attend training courses related to area of expertise.

SALARY RANGE $105,853.04-$158,779.55 Annually

The Alliance is an equal opportunity employer and makes employment decisions on the basis of qualifications and merit. We strive to have the best qualified person in every job. Our policy prohibits unlawful discrimination based on race, color, creed, gender, religion, veteran status, marital status, regi