Hourly pay is based on experience.

Responsible for the day to day service and repairs to slot machines. This position is also expected to accept the responsibilities of special service duties assigned to include preventative maintenance, repairs, conversions, installation and upgrades to all slot machines and other gaming related equipment. Guest service is a vital part of the position with the knowledge of discretion as it pertains to machine serviceability and operations. Interactions with guests, and communication with staff members and management is a must.

Duties and Responsibilities

• Check for special projects or schedule services to be performed.
• Has an understanding and working knowledge of any slot accounting database or system that is installed.
• Has a basic to advanced understanding of slot machine functions, settings and features.
• Has a working knowledge and basic understanding of electronics, electrical and mechanical principles.
• Effectively communicate orally and in writing.
• Maintains compliance with all Gaming Regulations and Ordinances.
• Provide courteous service and be cordial to all Team Members and Guests.
• Excellent interpersonal skills with demonstrated patience, tact, and respect.
• Responsible for maintaining a consistent regular attendance record.
• Maintains on a daily basis the service of slot machines to optimize use and minimize down or service times.
• Uses machine entry access logs according to policies and procedures.
• Uses daily log and reporting process according to policy and procedures.
• Makes suggestions to management for improvements of the department and overall operation.
• Communicates with management and other staff members in an informative and respectful manner.
• Assist in maintaining integrity of assets, including system, jackpot and machine configurations within the scope of the authority level given.

Requirements

• Able to read and interpret technical manuals.
• Able to read, understand and properly use wiring diagrams and electrical schematics.
• Able to positively identify electronic components such as but not limited to resistors, capacitors, integrated circuits (IC), transistors, diodes and transformers.
• Able to properly use basic electronic testing equipment, not limited to digital and mechanical multi-meters, soldering iron, de-soldering devices and cable tester.
• Able to use and identify proper hand and power tools to perform tasks.
• Able with assistance, to program and understand, progressive controllers and bonus controllers.
• Able to identify the components and have an advanced knowledge of the setup and components of the On-line system.
• Have a basic to advanced understanding of slot machine math as it pertains to Handle (credits wagered), Win/Loss, Hold percentage, volatility and Hit Frequency.
• Be able to read and understand, slot machine PAR (Probability Accounting Report) Sheets.
• Able to identify and positively troubleshoot service needs and conditions of a slot machine.

Physical and Mental Demands:

• Must be able to multi-task and work in a fast paced environment.
• Must be able to lift 150 lbs with assistance.
• Must be able to stand for long periods of time.
• Must be able travel without restrictions.
• Must have availability to transportation that is not limited to areas or time restrictions.

Minimum Requirements:

• Must be at least 21.
• Must be able to obtain New Mexico Gaming License.
• 3 year of verifiable electronic/mechanical/computer service experience or,
• 2 year of Slot Machine service experience.

Working Conditions and Environment

• Must be able to work in a smoke-filled environment.
• Must be able to work all shifts, weekends, holidays and special events as needed.

The Downs at Albuquerque, Inc is an equal opportunity employer. The Downs does not discriminate on he basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying disability, national origin, veteran status or any other basis covered under federal, state or local law. Employment with the Downs is decided on qualifications, merit and business need.