St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Job Description Summary:

The Float Pool Patient Access Representative is the individual who will perform all of the job responsibilities of a Patient Access Representative throughout the network. Primarily scheduled to assist network locations with Patient Access resource coverage. In addition he/she will be responsible for the integrity of patient and financial information and the verification of data obtained, notifying staff and management of deficiencies. Float pool representative will support management with policy review and network standardization of process. This individual will act as the liaison for education and the quality assurance department, serving as super users, regarding policy and procedure. They will participate as department preceptor for all additional education required after formal education has been provided.

JOB DESCRIPTION

• Perform all duties of network Patient Access throughout multiple departments and locations.

• Works with management on continuous process improvement relative to registration, customer service, and financial clearance.

• Recognizes communication or procedural breakdowns amongst network locations, departments or responsible areas and assists in the standardization of policy and process. Reports all positive / negative feedback from internal or external customers to management. Supports management with the development of performance improvement.

• Consults with Coordinator as needed, to determine the outcome of a special projects.

• Serves as preceptor for continuing education throughout the network departments.

• Signs off on all required department education materials and forwards to appropriate parties for tracking.

• Responsible to maintain an On-Call schedule. Flexible and willing to work a variety of shifts.

• Adhere to appropriate collection procedures and/or regulations

• General knowledge of hospital business office procedures

• Demonstrates/models the hospital core values and customer service behaviors in interactions with all customers. Ensures patients are treated with dignity and compassion.

• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.

• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.

• Demonstrate competency with Downtime procedures for the Hospital Information System and Lab Information System.

• Maintain a working knowledge of department policies and procedures pertaining to registration, order entry, financial clearance and provides feedback to management on ways to standardize.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting or standing up to 8-9 hours per day, 4 hours at a time. Frequent use of hands/fingers for data entry. Occasional walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally carry or lift up to 10 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.

QUALIFICATIONS

EDUCATION:

High school graduate or equivalent required.

EXPERIENCE:

Minimum of 5 years registration experience in a hospital-based outpatient department required. Excellent customer service and interpersonal skills required. General computer experience required. Knowledge of health insurance required. Medical terminology required. Typing skills required.

SCHEDULE/REQUIREMENTS:

Must have flexibility for shift schedule. Must have flexibility for location assignments. Patient Access Representatives working in the Float Pool provide support to all network locations in varying departments. Includes rotating weekends and holidays.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300+ outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital.

SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania.

Learn More Here. (http://www.slhn.org/About)