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Paychex User Experience Design Manager in Allentown, Pennsylvania

User Experience Design Manager

Management - Non-Sales

AZ - Phoenix, FL - St Petersburg, NM - Albuquerque, NY - Rochester, PA - Allentown, TN - Nashville, TX - Austin



Responsible for establishing and executing the User Experience vision and roadmap for high-priority company applications. She or he ensures efficient and effective deployment of the organizational resources (direct-reports and third party partners) when and where needed. This role is a key driver of innovation across product portfolios.

  • Contributes to establishing User Experience Strategy and is responsible for the execution. This includes using behavioral analytics to drive UX and product decisions and measure success. Monitors and collaborates with direct-reports and design partner agencies to manage priorities and achieve the company's UX vision goals. Maintains an executive update (at least quarterly) of design plans and milestones across projects, emphasizing strategic initiatives and areas requiring new design direction.

  • Leads the User Experience Design Leads in establishing UX vision for major user roles. Works with product management, operations, business leaders, and appropriate stakeholders to ensure that vision reflects the product roadmap end-state and company objectives. Further, leads the User Experience Design Leads in establishing UX roadmaps that describe transitions between current state and vision.

  • Facilitates the processes of executing and reviewing UX Design to ensure quality and alignment to the UX Strategy

  • Establishes and communicates a culture of innovation design principles across product portfolios

  • Responsible for establishing a process for UX Design methodologies for planning and execution

  • Responsible for recruiting, onboarding, developing, and managing a team of top talent employees. Responsible for setting priorities/performance metrics, hiring, performance appraisals, employee coaching, promotions, and salary actions. Ensures staff is trained in departmental processes and procedures to ensure employees meet goals and expectations

  • Other duties as assigned to support the general purpose of the User Experience function


  • Bachelor's Degree in Human Computer Interaction (HCI), UI Design, and Usability; Visual, Motion, Interaction, or Information Architecture design - Required

  • 5 years of experience in Supervisory/management role of User Experience fron

Our Commitment

Paychex is dedicated to fostering a culture of intentional Inclusion and Diversity (I&D). Our valued employees and commitment to I&D is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation as a top employer for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making.

Click here for more information on our corporate social responsibility.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.