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Credit Union of Southern California Collector in Anaheim Hills, California

Job Summary

Collects delinquent loans to minimize loan losses to credit union, while maintaining favorable Member relations. Possible remote work opportunity.


  • Contacts Members with delinquent loans or accounts to determine circumstances and establish payment arrangements.

  • Maintains complete and detailed documentation of all collection activities on collection system.

  • Receives telephone calls from Members and others and responds to messages the same day received.

  • Researches and analyzes all problems or Member concerns related to a collection account.

  • Makes recommendations to management regarding loan extensions, small claims proceedings, repossessions and charge offs.

  • Ensure collection files are maintained neatly and accurately.

  • Performs related duties as assigned.


  • Required: High school diploma

  • Minimum one year of experience in collecting bad debts.

  • Online data processing and online collection system experience preferred.

  • Excellent oral and written communication, human relations and negotiating skill.

  • Working knowledge of credit and collection laws and regulations.

  • Demonstrated skills in collection, skip tracing, bankcard and repossession skills.

  • Comprehensive understanding of bankruptcy proceedings.

  • Maintain a working knowledge of policies, procedures and related credit/collection laws necessary to effectively perform job duties.

  • Proficent in Outlook, Word, and Excel.

At Credit Union of Southern California, we believe when your talents are aligned with your work and you’re passionate about the difference you make, you don’t work a day in your life. A Credit Union of Southern California career is a journey that starts with a positive, productive, and engaging workplace where team members are valued and respected.

The Credit Union of Southern California an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status or any other basis prohibited by federal, state or local law. We foster an environment and culture where ideas and decisions from all people help us grow, innovate, and fulfill our mission of Building Better Lives.

External Company URL: cusocal.org

Street: 8101 E. Kaiser Blvd