Zwicker & Associates, P.C. Collector/Call Center Rep (Remote after 90 days on site training) in Andover, Massachusetts
The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditors rights law firm headquartered in Massachusetts whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Since our founding in 1991, Zwicker has carefully expanded its operations to include 38 offices and over 900 employees across the country. Zwicker represents original lenders and provides a wide range of services in the areas of bankruptcy, commercial collections, consumer collections, and litigation.
Zwicker is seeking a candidate with an eagerness to learn, as well as exemplary organizational and written and verbal communication skills to join our Zwicker team. We seek out candidates whose diverse skills, backgrounds, and experiences enable the Zwicker team to collaboratively innovate and excel in performance. We encourage and provide lifelong learning and training opportunities for our team members, with the goal of building a strong foundation and successful future with us. We strive to promote from within, offering excellent career advancement opportunities for high achievers.
As Zwicker continues to grow, we are seeking reliable, dynamic, driven individuals, preferably with a minimum of one year experience in a fast-paced customer service oriented, call center, or collections environment to join our dynamic team in Andover, MA. However if you don't have the experience, but feel you would thrive in a fast environment, and possess a willingness to learn and a winning attitude, this is the opportunity for you as well!
We are seeking collectors to join our team. This exciting opportunity allows for eligible applicants to begin an optional remote working arrangement after the completion of 90 days of in-office training. Applicants must complete all training, demonstrate acceptable performance and behavior, have the ability to work in a private location with stable internet service and comply with all telecommuting guidelines as well as firm policies. Applicants should preferably live in or around our Andover, MA call center location for direct access to supervisors and on-site training when or as needed.
After a full year of employment, average total collector compensation is $25-$30 plus per hour. There is no cap on bonus potential.
Establish contact with borrowers to discuss delinquencies and ability/willingness to pay and to identify the appropriate repayment programs/options available to them
Record accurate and detailed notes; update account status and card member’s information into computer system
Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives
Comply with policies and procedures of Zwicker & Associates, P.C.
Comply with FDCPA and state consumer protection laws
Minimum of one year experience in a fast-paced customer service oriented, call center, or collections environment
Strong negotiation skills
Excellent communication skills
Well organized, results driven
Effective decision making skills
Strong listening, interpersonal, oral, and written communication skills
Ability to work efficiently on computerized systems
Ability to work in a fast paced, changing environment
Previous call center experience in a variety of customer service industries such as loan origination, telemarketing, banking, insurance sales etc.
Bilingual written & oral
Knowledge of the FDCPA and state consumer protection Laws
Be able to lift 5 lbs. or greater
Be able to sit 90% of the work day at times
Be able to bend at the waist and be mobile when needed
Be able to read and comprehend position-specific documents and correspondence
Be able to communicate in a common language with (or to) individuals or groups verbally and/ or in writing
Be able to operate a computer, phone and/or equivalent devices
Be able to complete a minimum of a 40 hour flexible workweek schedule
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management.
This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off including paid holidays, and 401K with match.
This an hourly rate position plus the potential for a monthly bonus - bonus' are not capped.
No Phone Calls, No agencies, EOE, drug free workplace.
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Street: 80 Minuteman Road
Company Name: Zwicker & Associates