Patient Services Intermediate (Sign-On Bonus)

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Summary

To provide support to various sites and reception teams to facilitate coordination of divisional patient care services.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day

• 2:1 Match on retirement savings

Responsibilities*

• Receive and assist patients, visitors, and staff.

• Monitor waiting area activity and assure a clean, organized, and safe environment.

• Support patients and families by proving information and/or other needs as requested.

• Process and compile patient paperwork/tablet for exams

• Answer/ accurately record any phone messages and assure they are triaged to appropriate location.

• Accurately schedule and reschedule exams for patients.

• Facilitate and communicate pre-arrival functions through confirmation calls and other correspondence.

• Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.

• Respond to patient?s inquiries related to insurance plans directing as appropriate.

• Assist patients with payment questions and/or facilitate billing collections process by credit card transactions.

• Utilize paging system to contact appropriate staff as required.

• Demonstrate ability to complete multiple tasks independently.

• Identify and track reoccurring operational problems and participate in resolution.

• Participate in creating efficient patient flow coordinating with nursing, technical staff and faculty.

• Required to have knowledge and adhere to University and Departmental policies and procedures.

• Train and cover across different modalities and various sites within the Radiology Department

• Works a dynamic schedule, could cover days and/or afternoons, 7 days/week.

• Hours can change suddenly due to coverage, as needed.

• Serve as chaperone/screening coverage as needed.

• Other duties as required.

Required Qualifications*

• Excellent attendance record

• Flexible schedule

• High School diploma or equivalent

• 3-4 years of customer service experience

Desired Qualifications*

• Working knowledge of MiChart(Radiant), SECTRA, and PACS cube.

• Familiarity with medical terminology.

• Preference given to those with Radiology background.

Work Schedule

Monday through Friday 3pm-11pm

Work Locations

East Ann Arbor Health Center Radiology

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

250872

Working Title

Patient Services Intermediate (Sign-On Bonus)

Job Title

Patient Services Intermediate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM East Ann Arbor RAD

Posting Begin/End Date

6/25/2024 - 7/09/2024

Career Interest

Healthcare Admin & Support

Radiology

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