• Resolves technical requests from self-service tickets in support of internal and/or outside customers.

• Creates, deletes, and modifies customer accounts.

• Maintains and updates records and tracking databases.

• Alerts management to recurring problems and patterns.

• Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment.

• Must be able to multi-task and possess good communication and customer service skills.

Schedule Options:

• Sunday – Thursday 2pm-10pm or 3pm-11pm

• Tuesday - Saturday 2pm-10pm/3pm-11pm/4pm-12am

Requirements

TS/SCI with poly required

• 10 years of related experience and a Bachelor of Science

• 5 years of additional experience may be substituted for a degree

• Customer Service Data Entry

• Microsoft Office

• Windows

• Active Directory desired

• ServiceNow ticketing desired

One or More of the Following Certifications Required:

• A+

• CCNA Security

• CND

• Network+

• SSCP

• CySA+

• GICSP

• GSEC

• Security+

• CASP+

• CCNP Security

• CISA

• CISSP (or Associate)

• GCED

• GCIH

• CCSP

Benefits

• Health & Life Insurance

• Dental Insurance

• Disability Insurance

• 401K Retirement Plan with Matching

• Tuition Assistance

• Vacation and Sick Leave

• Hiring Bonuses

• Referral Recruitment Program