Overview

The Multi-Domain Expert team within Customer Success is focused on providing expert services that span across Intuit’s Live product offerings: TurboTax Live and QuickBooks Live.

The Multi-Domain Expert team is seeking credentialed professionals who possess cross-functional expertise, or extensive working knowledge of two or more domains, to join our ranks. The ideal candidate is a self-starter, demonstrates a high level of initiative, and possesses a strong desire and commitment to learn and train on new topics and platforms.

What you'll bring

Experience:

• 1+ years’ experience as an expert with Intuit

• Professional experience and extensive knowledge of subject matter (contingent on domain)

• Proven track record achieving or exceeding Key Performance Indicators

• Prior mobility experience preferred

Degree: 4-year degree preferred, not required

Credentials:

Must possess two or more of the following active unrestricted credentials:

• Certified Public Accountant or Enrolled Agent or Attorney

• Quickbooks ProAdvisor Basic or Advanced

• Coaching certification

• Accredited Financial Counselor (AFC)

• Financial Fitness Coach (FFC)

• Certified Money Coach (CMC)

• Other coaching certification

Skills:

• Strong knowledge of technology and in-depth understanding of key processes

• Advanced critical thinking skills and ability to research independently and productively

• Flexible to constantly re-prioritize and adapt in an ambiguous, quickly-evolving environment

How you will lead

Multi-Domain Experts are customer-facing with experience and expertise in two or more fields, i.e., tax preparation, bookkeeping, or financial planning. The primary responsibility of a Multi-Domain Expert is to provide expert services with moderate to minimal management supervision required. Services provided by experts can range from in-product navigation support (low complexity) to full-service (high complexity) tax, bookkeeping, and/or financial planning services. Multi-Domain Experts must be willing to be flexible and pivot quickly across multiple business units.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.