MAJOR DUTIES Collects real estate, business personal property, and ad valorem taxes by mail, in person, and through online payments. Balances cash drawer daily. Answers telephone and greets visitors; provides information and assistance; refers to appropriate personnel or relays messages. Prints and prepares tax notices for mail. Researches and resolves customer problems and issues. Process name changes. Sorts and distributes mail. Maintains and updates department files and records. Performs related duties.