Kohler Co. Associate Director, Kohler Services in ATLANTA, Georgia
Associate Director, Kohler Services
Location: Kohler, WI
Kohler Company, the #1 rated consumer brand in plumbing manufacturing is looking for a General Manager to launch the Kohler Services business in Atlanta, Georgia. This is an exciting opportunity to build a high-performing team from the ground up and responsible for overall management and performance of the Atlanta location. The primary responsibility is to maximize shareholder return by effectively managing entire team including marketing, sales, production and overall satisfactory customer experience. All while setting clear expectations concerning use, leverage, and protection of the KOHLER Brand.
The Kohler Service business is responsible for all aspects of the customer experience from lead generation to installation. This is a newly created team where you’ll have the opportunity to work directly with our end consumers and bring their bath & showering space vision to life!
The General Manager will primarily work with the department managers in charge of marketing, sales, accounting and installations. They will be responsible for motivating and leading each direct report to achieve the predetermined agreed upon goals and maintain exceptional customer service focus of the entire team.
Meet daily with each direct report to discuss relevant topics/issues preventing or delaying accomplishment of agreed upon goals or action plans.
Analyze in real-time, key performance indicators and be able to respond with solutions to close performance gaps rapidly. Include input of each pertinent department head regarding action plans.
Develop insight and understanding into each department heads assigned role and expectations including advertising and marketing plans, lead generation, call center operations, sales conversion, installation process and customer satisfaction.
Develop an expertise relative to a specialty remodeler dealer and the unique issues related to the Home Improvement Industry.
Establish a corporate culture of exceeding customer expectations and a continual striving for excellence. This will be accomplished by efficiencies and focused determination of daily performance of the entire team.
Provide routine feedback to the Kohler Direct Response Business Team as requested to help in the continuous improvement of our business.
Responsible for the site level P&L and site level inventory control.
Responsible for the overall building, facility maintenance, installation truck and sales car fleets.
Bachelor’s degree required.
8+ years of experience required, with 5+ years in Business Management, Account Management or related field.
Experience in the Building Products or Home Improvement Industry is preferred.
Proven leadership attributes and the demonstrated ability to set clear objectives and to drive results in a cross functional environment are required.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, RRSP/DPSP pension plan, and more!
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com .