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Xerox Field Service Technician (Production) II - Atlanta, GA in Atlanta, Georgia

Field Service Technician (Production) II - Atlanta, GA

General Information

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Atlanta, Marietta




United States


Technical Customer Services


Friday, May 26, 2023

Working time




Job Level

Individual Contributor

Job Type


Job Field

Technical Customer Services

Seniority Level

Entry Level

Description & Requirement

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more   www.xerox.com  and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers.

Primary Responsibilities :

  • Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.

  • Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.

  • Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.

  • Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.

  • Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.

Skills and Qualifications :

  • Senior Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.

  • Superior time management skills and Reliability . Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.

  • Valid driver's license, appropriate insurance coverage, and a clean driving history.  A Motor Vehicle Record (MVR) is included in our technician background check. 

  • This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday .  Safety is our top priority especially around electrical components.

  • Useful certifications for this role.

Here’s what success looks like in the first 60 days:

  • You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:

  • Comprehensive understanding of our company and customer service culture.

  • Clear expectations in reference to call load, territory alignment and client satisfaction.

  • Thorough knowledge base of the equipment and inventory needs to support your territory.

  • Actively and correctly completing service calls independently.

Additional Benefits:

  • Substantial growth opportunities for future career development within a supportive and collaborative company culture.

  • Fullmedical/dental/vision, wellness credits, and a company contribution to a Health.

  • Savings Account and 401k matching.

  • Paid timeoff, plus holidays and personal days.


Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.