What you'll do Responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis Answer customer calls and emails providing prompt issue resolution Manage outbound calls to gain information and/or follow up to resolve customer issues Contribute to positive metrics: First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc. Manage client dialog while documenting details of client interaction in Salesforce

What experience you need Minimum 1 year of customer service experience Proficiency with Google Suite and Microsoft Office (Word and Excel) Detailed oriented with an ability to multi-task in a fast paced environment Exhibit strong organizational, problem-solving, and analytical skills Excellent listening, verbal, and written communication skills Strong interpersonal skills and professional attitude Regular attendance is an essential function of the job

What could set you apart 3 years of experience in a B2B customer support environment Skilled at effectively assessing customer audience and adjusting style and tone to match the customer Proficiency in Salesforce Service

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity