We are looking for a Service Support Specialist (F/H) based in Aubagne.

Single Point of Contact for the Bioprocess Service Departement. As a product and process generalist, the Service Support Specialist is a communication expert that routes all incoming requests to the appropriate person or team, while providing feedback to the customer. This person is a key component of a positive customer experience ans should have general knowledge of all groups within Bioprocess Service, as well as external Sartorius departments.

Grow with us - Your Responsibilities:

• First point of contact of any and all service-related topics from external departments and end user customers.

• Provide first-level support to internal and external customers via phone, mails, and other tools

• Perform initial triage of incoming emails and phone calls

• Determine appropriate path for all incoming requests

• Provide clear, concise, and informative feedback to customers and internal parties on the status of their requests.

• Create detailed tickets in Service Management System (SMS) and route to appropriate parties

• Document communications and pertinent details within SMS tickets

What will convince you:

• Academic degree in business administration or similar

• Minimum 2-3 years of work experience in customer service or order processing department

• Reporting skills

• Service and detail orientated

• Solid understanding of product and service portfolio

• Good communication and teamworking skills

• Proven software skills, e.g. Microsoft Office, SAP and any field management software

• Fluent in English and French

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers

to our Candidate Portal and thank you for your interest in working and growing with us. We look forward to receiving your application. You can check the status anytime in this portal.

Here you will find the best application tips from our HR team.

Information on the application process can also be found in this video and under FAQ & Contact (https://www.sartorius.com/en/company/careers/faq) .

In this brochure (https://www.sartorius.com/resource/static/celum/202114/23_EN_Candidate_Booklet_Digital_web.pdf) you will learn more about us as an employer and your career with us. For further insights, please visit the Sartorius Blog (http://www.sartorius.com/en/company/newsroom/blog) and our career website (http://www.sartorius.com/en/company/careers) .

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