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Fiat Chrysler Automobile Connected Vehicle Head-unit Specialist in Auburn Hills, Michigan

Connected Vehicle Head-unit Specialist

Job ID:1042238

Career Area:Sales & Marketing

Job Category:Sales & Marketing-Parts & Service-Mopar

Location:Auburn Hills,MI


Date Posted:January 13, 2021

Brand:FCA Group

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Job Overview


FCA Connected Services Organization is going through a remarkable phase of innovation, creativity, challenges and opportunities. Launching new programs with state-of-the-art connected solutions that are aimed at providing the best possible experience to our customers. In the midst of this transformation, Operations team stands ready to tackle any unforeseen interruptions that may impact the delivery of connected experience. If you are someone who is passionate about solving complex problems, then we have a perfect opportunity for you. Connected Vehicle Head-unit Specialist will be the subject matter expert on all head-unit related connected services features and will lead the problem resolution and root cause analysis with internal as well as external teams.

Responsibilities include but are not limited to:

  • Master the head-unit operation of all features including Navigation, Bluetooth, Android Auto, Apple Car Play, Apps across multiple connected radios

  • Lead the analysis, triage, escalation and resolution of all Head-unit related connected services issues with the ICT and Engineering including Product Development, Electrical Architecture, Quality, and Supplier teams on the Global Service Delivery Platform (GSDP) through cross functional collaboration

  • Capture and analyze Data Logs to support root cause analysis

  • Coordinate and collaborate with product and requirements teams to understand desired experience on all existing and future features

  • Keep track of different software versions and their respective test and launch schedules

  • Be the go-to-person for all Connected Services Firmware over the Air (FOTA) campaigns and associated progress and related issues

  • Work with Infotainment planning to understand all upcoming head-unit related changes

Basic Qualifications:

  • Bachelor’s degree in Electrical / Computer Engineering, or another relevant field

  • Minimum 5 years of experience overall with at least 2 working directly with Automotive Connected Radios including Android Auto, Apple CarPlay, Bluetooth, and Navigation

  • Highly motivated cross functional team player with strong problem-solving skills

  • Strong sense of urgency and dedication to customer experience

  • Excellent organizational, multi-tasking and time management skills

  • Excellent written and verbal communication skills

  • Excellent working knowledge in Microsoft Office (Excel, Word, Power Point)

Preferred Qualifications:

  • 2 years of experience working on an Automotive Connected Services Program

  • Working knowledge of Automotive Electrical Architecture (i.e. CAN Bus Protocol)

  • Working Knowledge of modem provisioning and SSL Certificate process

Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.

As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.