SOLUTION CENTER SUPPORT SPECIALIST – CORPORATE OFFICE (AUSTIN, MN)

To save time applying, Hormel Foods does not offer sponsorship of job applicants for employment-based visas for this position at this time.

The work schedule for this position has some flexibility within the business hours of 6:30am-5pm Monday-Friday. The schedule may also vary at times based on business needs.

Relocation is not eligible for this role.

RESPONSIBILITIES:

This position will be the first point of contact in the Horizon Solution Center for all inquiries which includes answering the incoming calls to the customer service 800 number. This position is an HR generalist role covering multiple areas including benefits, careers, compensation, employee information, HR systems & reporting, leaves, payroll, performance, learning and talent development, retirement, and safety/Workers’ Compensation.

The person in this position:

• Creates Oracle Service Requests (SRs) for all calls received and also reviews SRs submitted via email or through Oracle. Professionally respond to SRs from current and former team members, Hormel Foods managers, third party administrators and other benefit providers by providing guidance and interpretation of related items.

• Performs transactions, duties, and tasks for Solution Center/HR business areas such as reviewing and approving tuition reimbursement payments and completing medical verifications and court orders, file uploads, and audits.

QUALIFICATIONS:

Required

• Demonstrated strong organizational skills and attention to detail.

• Demonstrated strong communication and interpersonal skills (written and verbal).

• Ability to prioritize work and balance multiple tasks at once.

• Demonstrated strong customer service skills.

• Software proficiency in the Windows environment includes Microsoft Word, Excel, Power Point, Outlook and Teams.

• Ability to initiate appropriate action independently as well as exercise maturity in judgment.

• Ability to maintain high level of confidentiality of information.

Preferred

• Fluent in Spanish and English for speaking, reading, and writing.

• Experience working with Human Resources, Benefits, Payroll, or in a Help Desk function.

Hormel Foods Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender orientation, gender identity, national origin, disability, or veteran status.

Requisition ID : 25630

Hormel Foods Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.