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Teleperformance USA Benefits, ADA Administrator in Austin, Texas


Your footprint as a Benefits/ADA Administrator will be to assist employees with all inquiries and matters pertaining to the Teleperformance USA benefits program, including but not limited to medical, dental, vision, Short-Term and Long-Term Disability, Supplemental Life, EAP, 401k and paid time policies, etc.

Additionally, you will be the subject matter expert for ADA and religious accommodations and act as the main point of contact for employees with questions about accommodations. You will engage in the interactive process and be the liaison to the management team in reviewing accommodation requests for reasonableness. You will coordinate final determination and parameters of accommodations and communicate as necessary.


  • Assist with any and all benefit related inquiries including but not limited to medical, dental, vision, Short Term and Long Term Disability, Supplemental Life, EAP, 401k. and paid time policies, etc.

  • Effectively interpret and communicate Company policies and practices, regarding ADA and Religious Accommodations with the ability to educate employees and managers.

  • Act as the main POC for employees regarding all ADA and religious accommodation requests and engaging in the interactive process. Document/implement/and communication final determination as appropriate.

  • Function as a SME for all Federal and State accommodation and benefit regulations and guidelines.

  • Track all ADA accommodation end dates engaging with employees regarding next steps.

  • Assist with payroll inquires related to any paid time off policies and procedures.

  • Assist in conducting annual local, state and federal audit requirements and update systems to be in compliance with all paid time off laws.

  • Assist in PTO processing, as well as any mass benefit changes, as requested.

  • Respond to all ADA and benefit inquiries within established SLAs.

  • Document all cases reported both in and outside of the case management system as appropriate and within standard SLA's.


  • Bachelor's degree in Business, HR or equivalent experience.

  • 3+ years of experience in Benefits Administration Role or equivalent preferred.

  • Advanced knowledge of the ADA, as well as legislation surrounding Religious Accommodations with the ability to interpret, apply, administer, and educate.

  • Good working knowledge of Microsoft Office (i.e., Word, Excel, PowerPoint, etc.) as well as working with HRIS systems required.

  • Strong written and communication skills.

  • Ability to do business with an absolute commitment to the TP USA Values.