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SHI International Corp. Corp Partner Services Advisor in Austin, Texas

The Partner Services Advisor will support our growing Services organization by providing support to teams that are delivering IT services to our Customers. The Advisor will interface with Customers, Sales, Accounting, and our Subcontractor network to ensure success as we help our Customers to deploy and manage their technology. The Advisor is responsible for providing support from the start of the IT delivery project (project kick off) to the end (project close), ensuring that projects are being billed accurately and on time as well as delivered with excellence.  This position will reports to the PMO Operations Services Manager in our Austin, Texas office location.

Founded in 1989, SHI International is an $11 billion global provider of IT solutions and services. SHI currently has 5,000 employees worldwide.

To learn more about SHI International Corp, visit our website: www.shi.com/careers

What SHI Can Offer:

  • World Class Facility includes on site gyms and cafeterias

  • Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy

  • Work in an up-beat, creative, and fun environment

  • Benefits including medical, vision, dental, 401K, and flexible spending

Include but not limited to:

  • Manage project documentation, which includes review and execution (digital signature) of the Statement of Work (contract)

  • Set up the project in an online tool used to manage projects and billing activities end to end

  • Coordinate with Accounting to ensure subcontractor accounts are in good standing / paid timely

  • Handle requests from subcontractors for payment status updates

  • Attend applicable project meetings, for example, at the start of the project (kickoff) and completion (close) to ensure all parties (Customer, Sales, Subcontractor) are aligned on expectations, roles & responsibilities, etc. 

  • Manage expectations throughout the project, monitor risk, and escalate issues to appropriate resource(s)

  • Provide feedback to appropriate parties during projects to ensure that Subcontractors are meeting / exceeding SHI’s standard of excellence

  • Manage all aspects of project billing / invoicing activities, ensuring timely and accurate billing of project

  • Leverage existing centralized documentation repository (training, best practices, etc.) and contribute to it with the spirt of continuous improvement to enable scalable growth

  • Bachelor's Degree

  • 3-5 years’ experience managing Customer relationships/projects

  • Knowledgeable of Microsoft Office applications

  • Strong time management skills with ability to support multiple projects in flight at the same time

  • Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments

  • Solid sense of accountability, high-quality judgement, and sound decision-making

  • Strong communication skills (written and verbal)

Preferred Qualifications/Skills: 

  • Experience with Contracts and/or Statements of Work

  • Billing Software/PSA

  • Experience with PSA/Autotask, Airtable, Visio is a plus

FLSA: Exempt

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Marketing Title: Corp Partner Services Advisor

Requisition ID: 2021-7665

Compensation Structure: Base Plus Bonus

External Company Name: SHI International Corp.

External Company URL: https://www.shi.com/