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ICF Training and Technical Assistance Manager | Remote in Austin, Texas


ICF seeks a highly qualified candidate to serve as the Training and Technical Assistance Manager to work on a national technical assistance project. The purpose of this project is to provide legal services for Unaccompanied Children post-release from Office of Refugee Resettlement (ORR) care and custody and to expand the legal community’s skills and capacity to provide immigration legal support. The Training and Technical Assistance manager is responsible for ongoing training opportunities for project legal staff. This includes the development of products and tools to support all facets of the legal work. This position supervises the Training Lead, and Knowledge Management Specialists. In addition, the Training and Technical Assistance Manager also oversees the Communication Lead and his/her team involved in external and internal communication needs related to the post release legal assistance project.

The successful candidate will have broad knowledge of project management and training/technical assistance provision and support the vision of legal services training and technical assistance, as well as strategies related to the broad communication needs of the project. The Training and Technical Assistance Manager reports to the Administrative Director. Remote work location.

Key Responsibilities:

  • Training and Technical Assistance Manager responsibilities include:

  • Develop and implement strategies related to legal services training and technical assistance, including a comprehensive training plan. Ensure all contract deliverables are on time and of high quality.

  • Work collaboratively across teams to identify knowledge gaps and training and technical assistance needs.

  • Oversee product development related to legal services training and technical assistance.

  • Coordinate all work with SMEs and partners in delivering training and technical assistance services.

  • Manage the Training and Technical Assistance team to implement all strategies related to legal services staff development opportunities.

  • Work with the Communication Lead to develop all strategies related to the broad internal and external communication needs of the project.

Basic Qualifications:

  • Master’s degree in social work, public administration, or related field which requires an understanding of written communication. A bachelor’s degree with 5 years’ experience in a similar role can be substituted for the Master’s degree.

  • A minimum of 5 years managing projects, tasks, or equivalent of project management such as managing multiple aspects of deliverables, deadlines, and partner relationships

  • A minimum of 3 years demonstrated ability to build and maintain strong stakeholder and partner relationships, including balancing multiple perspectives/needs, for capacity building projects.

  • A minimum of 3 years’ experience working with national training and technical assistance efforts.

Preferred Skills:

  • Tier 2 Security clearance.

  • Experience in project management, and communication.

  • Education and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settings.

  • Working knowledge of the refugee, immigrant, and asylee challenges.

  • Experience working for a refugee program.

  • Experience with training, curriculum development, and facilitation.

Professional Skills:

  • Solid team builder and team player with proven ability to manage competing priorities, perspectives and stakeholder needs.

  • Exceptional project management skills, with a focus on TA project management.

  • Strong analytical, problem-solving, and decision-making capabilities.

  • Ability to deal effectively with rapid change and to prioritize work quickly in response to changing needs.

  • Ability to promote and contribute to an equitable and inclusive organizational culture and environment.

  • Excellent verbal, interpersonal and written communication skills.

  • Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact and diplomacy.

  • Proficient with MS office applications (i.e. Word, Excel, and PowerPoint).

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (https://www.icf.com/legal/equal-employment-opportunity)

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$84,533.00 - $143,706.00

Nationwide Remote Office (US99)