Robert Half Medical Scheduler in Baltimore, Maryland
Schedule patient appointments accurately using electronic scheduling systems.
Coordinate patient schedules with healthcare providers, ensuring optimal use of time and resources.
Answer phone calls and respond to emails from patients, healthcare professionals, and external parties regarding appointments, inquiries, and scheduling changes.
Verify patient information, insurance coverage, and eligibility prior to scheduling appointments.
Communicate appointment details, instructions, and any necessary preparations to patients.
Maintain electronic and paper records of appointments, cancellations, and rescheduled appointments.
Collaborate with administrative staff to ensure efficient patient flow and minimize wait times.
Follow up with patients to confirm appointments and provide reminders as needed.
Handle scheduling conflicts, cancellations, and rescheduling requests professionally and efficiently.
Provide exceptional customer service to patients by addressing their concerns, answering questions, and resolving issues promptly.
Adhere to HIPAA regulations and maintain patient confidentiality at all times.
Assist with administrative tasks such as filing, data entry, and organizing patient records.
Stay informed about office policies, procedures, and healthcare regulations.
High school diploma or equivalent required; associate's or bachelor's degree preferred.
Prior experience in a medical office setting or customer service role preferred.
Proficiency in using electronic scheduling systems and medical software.
Excellent communication skills, both verbal and written.
Strong organizational skills with attention to detail.
Ability to multitask and work efficiently in a fast-paced environment.
Empathetic and compassionate demeanor when interacting with patients.
Knowledge of medical terminology and basic understanding of healthcare procedures.
Ability to maintain confidentiality and adhere to HIPAA regulations.
Flexibility to work occasional evenings or weekends as needed.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.