Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

"Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best-running and growing their business 

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators-always willing to help and be helped-as you apply passion to work that will positively impact the world around us."

As a Delivery Practice Leader in IBM, you will lead a delivery practice to scale implementation and adoption of domain specific use cases. You will contribute to launching, and enabling service offerings, while you support delivery consultants and clients with deep expertise. You will lead a Community of Practice, supporting the in-field practitioners and stakeholders in your practice, and manage the feedback loop with Development, Product Management, Customer Success Managers, and Product Support.

Technology Expert Labs Offerings:

• Contribute to the launch and enablement of Technology Expert Labs offerings

• Driving initiatives with sales organizations to grow the pipeline

Client Focus:

• Support Key Clients to grow new opportunities and assist on escalation resolution

• Support delivery consultants and clients through the deep expertise in there practice

• Driving special initiatives to scale implementations and adopt IBM technology

Interlock with Product:

• Managing the feedback loop with development, product management and support through product scout program

• Participate in Product MMT to influence product strategy and direction based on client feedback and market requirements

Required Technical and Professional Expertise

• 15+ years of experience

• A proven track record of consulting and delivery with customers in complex networking solutions including phases such as design, development, integration, migration, production support.

• Skills and knowledge for managing services orientated conversations with client stakeholders.

• Understand the operational complexities of service delivery.

• Demonstrate a natural bias towards self-motivation and initiative in addition to navigating data and people to find answers and present solutions.

• Demonstrable success of communication and personal relationship development at all levels - from engineers to CxOs - with experience of navigating challenging debate to reach healthy resolutions.

• Strong Leadership and operational excellence.

• Understand multi-vendor networking products including switches, routers, wireless, firewall.

• Experience with software defined networking technologies including NG-RAN/O-RAN, Cisco ACI, SD-WAN, VMware NSX, Network Security, MultiCloud and Edge

• Familiarity with Cloud Computing orchestration tools, e.g. AWS, Azure, GCP, IBM Cloud, Kubernetes/OpenShift

Preferred Technical and Professional Expertise

• 6+ years of leading and mentoring teams

• Financial acumen, leading P&L business with a proven track record of achieving and exceeding budgets

• Experience in setting up and running Global Delivery Center / CoE

• Excellent interpersonal skills

• Forging CxO relationship and communicating at CxO levels

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.