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IBM DPE with Japanese Skill in Bangalore, India


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As Citrix Administrator, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters. Responsibilities: This role is an individual contributor role and ensures client needs are satisfied by constructing partnerships between the client and Managed Apps delivery organization responsible for managing client application environment. DPE act as an IBM single point contact for clients during the contractual period for deliverables as specified in the contract or Statement of Work (SOW).

The DPE works with the CPE and delivery organization as a primary point of contact for client needs, requirements, and expectations with regard to assigned IBM delivery team operations. He/she provides account leadership to the service delivery team to develop program, schedules, and business strategies, implementing resulting actions to meet contract deliverables. The DPE manages cost, schedule, and service deliverables as they relate to the delivery organization.

He/she supports the CPE in identifying growth opportunities and contract profitability, owns service delivery quality, and is responsible for tracking and reporting service level attainment/objectives (SLAs/SLOs). Project Management methodologies, emerging cloud technologies and technical solutions pertaining to client needs should be areas of expertise. Strong Governance skills for regular client operational meetings, Ability to delegate, yet be in control, sensitivity towards cultural and geographical awareness, Client interaction, and negotiation skills.

Required Technical and Professional Expertise

  • Understanding of Cloud including IBM Cloud and non-IBM Cloud environment like AWS, Azure and Google

  • Understand Application environment - SAP, Oracle, Sybase, HANA - terminologies, standard architecture, terminologies and its working

  • Understand infrastructure environment, running digital innovation, drive process re-engineering, change management and aware of cutting edge technology for the projects

  • Understand tools and processes used in service delivery environment

  • Interacting with a diverse distributed team across geographical locations.

  • Good understanding of OS standards of Windows Server (2k8, 2k12), AD, VMware

  • Understanding about VMware solution -

  • ESX and ESXi configuration

  • Virtual Switch Configurations

  • DRS Cluster and Management

  • Optimize Virtual Machine resources

  • Basic understanding about DNS , DHCP , Storage, Networking.

  • Willingness to work in different shifts including night shift for 24/7 support.

  • Work closely with all project/program managers in the portfolio to ensure projects are delivered on track and as per estimated budget.

  • Monitor risk management/mitigation plans and strategies to support the contract deliverables

  • Provide oversight, leadership and be accountable for the development and maintenance of the master project schedule.

  • Maintain clear communications with all stakeholders - client and internal delivery members

  • Partner with business development and drive growth and future sales opportunities

  • Solid confident verbal and written communication skills, with experience presenting to all levels of clients and co-workers

  • Ability to gracefully handle difficult situations in a fast-paced environment.

  • Flexible working hours as per business needs

Preferred Technical and Professional Expertise

Apply Planning Techniques to Client Strategy

  1. Apply Business Control Requirements

  2. Apply Financial Management and Forecasting Techniques

  3. Apply All Elements of Cost Accounting

  4. Manage Client Expectations/Satisfaction

  5. Manage Client Relationship & Coverage Plan

  6. Manage Account Performance

  7. Manage Contract Transition and Change

  8. Implement Quality Process Metrics

  9. Perform Team Building in Cross-Functional Teams

  10. Manage Global Delivery

  11. Develop Offerings/Solution Strategy from Opportunity AssessmentLiaising with Client Partner Executives, Technical Resources, Service management team, Partners, Client, Vendors

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.

We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.

Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.