Description

Amazon is looking for a Investigation Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist will be responsible for a wide range of duties related to identity verification.

Key job responsibilities

• Provide data analysis & conduct investigations

• Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends

• Consistently achieve weekly targets and quality standards for investigations

• Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations

• Understand the business impact of the trends and make decisions that make sense based on available data

• Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams

• Experience to follow through on the resolutions to ensure they are delivered

• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed

• Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum

• Participate in ad-hoc projects and assignments as necessary

A day in the life

• Meet productivity, quality and other hygiene metrics/ goals

• Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy

• Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

Basic Qualifications

• 2+ years work experience in analytics/quality/compliance/logistics

• /transportation industry/identity verification fraud detection processes

• Graduation in any stream

• Entry level knowledge of MS Excel based tools; familiarity with Excel spreadsheets and ability to navigate and interpret data

Preferred Qualifications

• 2+ years work experience in analytics/quality/compliance/logistics

• /transportation industry/identity verification fraud detection processes

• Graduation in any stream

• Entry level knowledge of MS Excel based tools; familiarity with Excel spreadsheets and ability to navigate and interpret data