The Opportunity

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.

As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.

Join our team and create your future

Position Summary

POSITION SUMMARY:

The Network Operations Center (NOC) Analyst performs technical analysis of system issues and outages as they occur in Huron network. This individual then performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. The NOC Analyst is responsible for researching and documenting various mitigation strategies and must maintain current and thorough knowledge of Huron technologies and our significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. The NOC analyst may also perform basic system administration tasks such as network/system troubleshooting, patching operating systems and applications, and executing various scripts.

Qualifications

Responsibilities :

• Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams

• Recognize, identify, and prioritize incidents in accordance with business requirements, organizational policies, and operational impact

• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages

• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications

• Document all actions in accordance with standard company policies and procedures

• Notify customer and third-party service providers of issues, outages and remediation status

• Work with internal and external technical and service teams to create and/or update knowledge base articles

• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)

• Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.

• Other duties as assigned

Requirements:

• Bachelor's degree in computer science or related field.

• A minimum of three years of experience supporting and monitoring network systems, servers, or storage in an enterprise environment. Previous NOC experience is strongly preferred.

• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.

• Knowledge of Microsoft server operating systems and Cisco network devices

• Excellent written, verbal, and interpersonal skills

• Thorough understanding of TCP/IP, networking concepts and internet protocols

• Experience in Event Correlation and Analysis

• Ability to absorb extremely technical information in limited timeframes.

• Understanding of implementation and management of security gateways, VPNs

• Networking/router Certified/Trained

• Prior experience in data center/cloud environments (and/or certified/trained in cloud/data centers) is a PLUS.

• Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations

Preferred Qualifications:

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)

• Experience monitoring VMWare clusters in high-availability environments

• Broad experience using a variety of monitoring and ticket management tools

• Experience providing remote support using virtual desktop tools

Posting Category

Corporate

Opportunity Type

Regular

Country

India

At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.

Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.

Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.

Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.