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IBM Service Coordinator in Bangalore, India

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As Business Operations you are responsible for co-ordinating and processing Services Statements of Work, providing Project Administration support to projects, and requesting invoices for project labour

Responsibilities:

Sales assistance in processing SOWs

  • Taking SOW Request (includes change requests & DOUs) processing through BI sales from start to end which include but not limited to the following tasks:

  • Customer information check

  • Credit check

  • Pricing using GPE Tool

  • Submit other required checklists (eg: Revenue splitting)

  • Submitting for Various approvals for (pricing, QAR Reviews, Bid Signoff

  • Submit contract registrations via ES to the Q2C team (Q2C then register in CFTS)

Support Delivery Managers:

  • Initiating the procurement requests when external resources are required

  • Submit Bond Requests for approval as required

  • IVPNs

  • Co-ordinating timesheets & project acceptances

Additional Back End Support:

  • Submission of Invoicing & Credits to the Q2C team

  • Submit Work Numbers update requests to the Q2C team

  • Create Internal Work numbers

  • Submit advise to Bill and Advice to credit via ES to the Q2C team (Q2C will then process in CFTS)

  • Submit ICA requests for overseas resources

Required Technical and Professional Expertise

  • Fluent in English

  • 1 year of IT experience

  • Basic understanding of Cognos

  • Valid understanding or experience in Agile ways of working

  • Working knowledge of tools like Mural, Slack and Trello

  • Must be a team player

Preferred Technical and Professional Expertise

  • Knowledge of IBM SWG Brands and sub-Brands

  • Positive working attitude with a strong customer service focus

  • Can confidently work in an Agile environment

  • Proven soft skills, analytical skills, team player, excel skills and end user support

  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

  • Intuitive individual with an ability to manage change and proven time management

  • None

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.

We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.

Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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