Date Posted:

2023-11-20

Country:

India

Location:

North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka 560064

Position Role Type:

Unspecified

Roles & Responsibilities:

• Ensures that employee engagement and development is a top priority. Enables and empowers the team to produce results in a rapidly changing environment, while leading the selection, training, and mentoring of professionals on the team and holding team members accountable for meeting customer (internal and external) commitments.

• Accountable for budget, staffing, and business/operational results; provides updates and prepares presentations to senior leadership for Warranty value stream.

• Manage a team with diverse job descriptions to including assigning and monitoring tasks

• Review, investigate and address any escapes or process gaps

• Work closely with Finance, Customer Service, Programs, Maintenance, repair and overhaul (MRO)and other stakeholders to ensure seamless delivery of key tasks

• Identify and support opportunities for process improvement and digital transformation initiatives

• Ensure processes are compliant with Customer Service Operating Procedures (CSOP)

• Set priorities for the team to ensure the quality and timeliness of deliverables

  Qualification and Skills:

• A University Degree or equivalent experience and minimum 5 years prior relevant experience or an advanced degree in a related field and minimum 3 years experience.

• Related field are Business Administration, Aerospace, Engineering or the like.

• Strong English written, verbal communication & Presentation skills

• Able to work under uncertain environments.

• Passion for managing people along with process and product improvements

• High degree of autonomy

• Strong leadership and communication skills with the ability to lead, persuade and empower to effect business transformations

• Good understanding of customer service ecosystem (Customer services, aftermarket, MRO, warranty, contracts, etc.)

• Self-starter who is resilient, resourceful, and comfortable with ambiguity

• Lead by example, team player

• Demonstrates a high level of curiosity to identify and create new business opportunities in untapped areas

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint)

• Experience working in SAP SD, SQL, CRM is an asset

• Familiarity with aerospace products and services or aviation data is an asset

• Flexibility in working hours

  RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.