RTX Corporation Sr. Supervisor- Claims Management in Bangalore, India
North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka 560064
Position Role Type:
Roles & Responsibilities:
Ensures that employee engagement and development is a top priority. Enables and empowers the team to produce results in a rapidly changing environment, while leading the selection, training, and mentoring of professionals on the team and holding team members accountable for meeting customer (internal and external) commitments.
Accountable for budget, staffing, and business/operational results; provides updates and prepares presentations to senior leadership for Warranty value stream.
Manage a team with diverse job descriptions to including assigning and monitoring tasks
Review, investigate and address any escapes or process gaps
Work closely with Finance, Customer Service, Programs, Maintenance, repair and overhaul (MRO)and other stakeholders to ensure seamless delivery of key tasks
Identify and support opportunities for process improvement and digital transformation initiatives
Ensure processes are compliant with Customer Service Operating Procedures (CSOP)
Set priorities for the team to ensure the quality and timeliness of deliverables
Qualification and Skills:
A University Degree or equivalent experience and minimum 5 years prior relevant experience or an advanced degree in a related field and minimum 3 years experience.
Related field are Business Administration, Aerospace, Engineering or the like.
Strong English written, verbal communication & Presentation skills
Able to work under uncertain environments.
Passion for managing people along with process and product improvements
High degree of autonomy
Strong leadership and communication skills with the ability to lead, persuade and empower to effect business transformations
Good understanding of customer service ecosystem (Customer services, aftermarket, MRO, warranty, contracts, etc.)
Self-starter who is resilient, resourceful, and comfortable with ambiguity
Lead by example, team player
Demonstrates a high level of curiosity to identify and create new business opportunities in untapped areas
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint)
Experience working in SAP SD, SQL, CRM is an asset
Familiarity with aerospace products and services or aviation data is an asset
Flexibility in working hours
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.