Customer Service Advisor - Belfast

Job Req ID: 32260

Posting Date: 16 Apr 2024

Function: EE Contact Centres

Unit: Consumer

Location:

Riverside Tower, Belfast (N.I), United Kingdom

Salary: 23,504

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.

Why not use your skills to make a difference and join our Payment Support Team in Belfast? We need people like you to speak with our customers over the phone who are facing some financial difficulties. You’ll call on your life skills to build strong relationships and then work together to find the best outcome and support our customers.

You don’t need specific experience to join us. Provided you’re emotionally resilient and can build relationships, we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of 23,504 rising to 24,064 after 8 months of being here, plus incentives and bonuses

• Huge discounts of EE and BT products including your Mobile and Broadband, saving you hundreds of pounds every year.

• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.

• Season Ticket Travel Loa, giving you the funds to pay for your travel to and from work up front, making a difference where it counts.

• Volunteering days, so you can give back to your local community.

• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?