Introduction

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities

IBM products is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM systems success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.

As a Systems Services Representative - Multi Vendor Systems you'll help drive customer satisfaction by providing exceptional technical support. As the primary technical interface to our clients, you will play a critical role in coordinating hardware support, as well as delivering operational services.

Main Responsibilities:

• On-site installation, maintenance and repair of IBM and multi-vendor systems and components, including server hardware, storage & SAN products, and associated firmware

• Onsite technical interface to clients for the completion of hardware onsite tasks

• Support clients with preventive maintenance, basic configuration, and perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products

• They are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s)

• Responsible for the technical value relationship to protect revenue base and identify new services opportunities

• System Services Representative may assist in generating new leads that improve the client experience and result in new incremental revenue growth for IBM via the Technology Lifecycle Services Leads Program

• Maintain a complete and accurate customer record on the Cognitive Support Platform and other relevant tools, interact with customers with strong interpersonal skills and give accurate estimations, within reason, on active work orders

Passive 24x7 standby shift once a month is required.

Required Technical and Professional Expertise

• A service-oriented mindset and always striving to deliver on tasks and projects

• Elementary knowledge of server, storage and networking concepts (especially IBM DS)

• Good team player with planning and organizing skills & multi-task

• Experience working in an SLA-driven environment

• Ability to prioritize and manage multiple open tickets

• Ability to establish good working relationships with clients

• Fluency in Serbian & English

• Driving License (License B)

Preferred Technical and Professional Expertise

• Experience in International company

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.