Position Summary...

What you'll do...

The Walmart US eCommerce Fulfillment Services team (WFS) builds products that allow Marketplace sellers to easily provide fast, affordable delivery options to Walmart's customers. At WFS, our aim is to differentiate on trust, transparency, and partnership. While we aim to have a super intuitive experience, we know that sellers will always need to reach out for help. This role is about improving and managing our current products in the field and organizational operations.

Join our team as a Senior Product Manager in Operations Excellence and be at the forefront of revolutionizing the retail supply chain landscape. In this pivotal role, you'll spearhead initiatives within our Walmart Fulfillment Services (WFS) domain, driving growth and ensuring operational efficiency. Your primary focus will be on optimizing our metrics by identifying and addressing root causes, all while meticulously managing strategies to maximize efficiency and profitability. Additionally, you'll play a crucial role in maintaining high standards of seller trust and experience by resolving technical defects across systems and reports, ensuring a seamless and trustworthy experience for our valued sellers.

As our Senior Product Manager in Operations Excellence, you'll be the linchpin in orchestrating cross-functional teams on leadership escalations, ensuring effective communication and resolution during critical moments. Peak operations will be your playground, as you lead the charge in managing operations effectively, minimizing disruptions, and maximizing throughput. Your expertise will extend beyond operations management, as you'll also be instrumental in building and refining product operation processes and tools among our Business and Technical teams. By streamlining workflows and enhancing collaboration, you'll empower our teams to work smarter and more efficiently, driving continuous improvement across the organization.

In summary, this role offers a unique opportunity to make a significant impact on our supply chain operations for sellers, driving growth, optimizing efficiency, and maintaining high standards of excellence. And when things get really wild, you'll be our fearless leader, rallying the troops and ensuring our operations run smoother than a well-oiled machine. Strap in, because this rollercoaster ride is about to get epic! If you're a proactive problem-solver with a passion for driving results and a knack for collaboration, we'd love to have you on board to help shape the future of retail supply chain operations.

Responsibilities:

Operations Efficiency

Playbook Development: Supporting in the creation and maintenance of a comprehensive playbook on operations, escalation paths, and resolution methods.

Governance Advocacy: Support the championship of the governance framework and operational standards to maintain.

Tooling: Provide guidance and support on operational templates and appropriate tools to use in supporting our products

Performance and Analysis

Drive key metrics growth by identifying and resolving root causes while optimizing active strategies.

Maintain high standards of seller trust and experience through resolving technical defects across systems and reports.

Lead and orchestrate teams on leadership escalations and manage peak operations effectively.

Build and improve product operation process and tools among Business and Technical teams.

What are we looking for?

• You use data to drive decisions and outcomes

• You obsess over your customers and rapidly address issues to resolution

• You are a self-starter with a strong attention to detail and an ability to deal with ambiguity

• You're comfortable working with software engineers and support

• You have experience in Supply Chain, process design, or operational excellence

• You're skilled at engaging and communicating to senior executives across multiple domains

• You're organized, disciplined, and can manage multiple projects simultaneously

• You're stimulated by challenges and are ready to engage at Fortune 1 scale

How You Can Make an Impact?

Strategic Alignment:

Strategic Vision: By leveraging your deep understanding of product management principles and operational excellence, you can align product strategies with broader organizational goals, ensuring that operational initiatives contribute directly to business objectives.

Efficiency and Optimization: You can drive efficiency and optimization efforts within operations, streamlining processes, reducing waste, and maximizing resource utilization to enhance overall operational effectiveness.

Operational Excellence:

Process Improvement: Through your expertise in product operations, you can identify opportunities for process improvement, implementing best practices and methodologies to enhance operational efficiency and effectiveness.

Quality Assurance: You can establish and maintain high standards of quality within operations, ensuring that products and services meet or exceed customer expectations while minimizing defects and errors.

Risk Management: You can identify and mitigate operational risks, proactively addressing issues that may impact performance, reliability, or compliance.

Cross-Functional Collaboration:

Communication and Alignment: You can serve as a bridge between different departments and stakeholders, ensuring clear communication and alignment on priorities, objectives, and timelines.

Innovation and Continuous Improvement:

Innovative Solutions: You can drive innovation within operations, exploring new technologies, methodologies, and approaches to enhance productivity, scalability, and competitiveness.

Continuous Improvement: Through data-driven insights and analysis, you can identify opportunities for continuous improvement, driving iterative enhancements to processes, systems, and workflows to optimize performance over time.

Customer Experience:

Enhanced Customer Experience: By focusing on operational excellence, a Senior Product Manager can contribute to an improved customer experience, delivering products and services that are reliable, efficient, and aligned with customer needs and expectations.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart .

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Hoboken, New Jersey US-10649/Bellevue, Washington US-11075:The annual salary range for this position is $132,000.00-$264,000.00

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San Bruno, California US-08848:The annual salary range for this position is $143,000.00-$286,000.00

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Bentonville, Arkansas US-10735:The annual salary range for this position is $110,000.00-$220,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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• Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, engineering, or related area and 9 years' experience in product management. Option 2: 11 years' experience in product management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Computer Science, Engineering, Business Administration, or related area and 8 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, Supervisory experience, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science

Primary Location...

10500 Ne 8Th St, Bellevue, WA 98004, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.