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Accenture Microsoft Windows 10 Application Support Engineer in Bengaluru, India

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change

We embrace change to create 360-degree value

www.accenture.com

  • Project Role :Application Support Engineer

  • Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

  • Management Level :11

  • Work Experience :2.5-4 years

  • Work location :Bengaluru

  • Must Have Skills :Microsoft Windows 10

  • Good To Have Skills :Microsoft System Center Configuration Manager,Windows PowerShell

  • Job Requirements :

  • Key Responsibilities : Managing Windows 10 upgrade deploying Win10 OS Troubleshoot Windows 10 user issues generated via Support ticket management system Resolve user profile and services issue in Windows 10 Communicating with the clients to dig into the real problem Conduct screenshare sessions if required Maintaining and updating the record of issues and taking measures to prevent those issues in the future

  • Technical Experience : 2-3 years experience in Windows OS management Knowledge on Mac OS Knowledge on SCCM and Group policy troubleshooting Some level of coding PowerShell preferred Experience supporting Office 365 Basic knowledge on Active Directory and group policy Basic Knowlegde on SCCM

  • Professional Attributes : Able to work effectively both as a team member and independently Good Technical aptitude, problem solving skills, Willingness and ability to quickly learn new technologies and build skills to match with the fast-changing industry needs Excellent communication skills - written and verbal

  • Educational Qualification : Graduate

15 years of full time education

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