Seeking an industry experienced professional to lead Responsible Sourcing globally. The role will focus on resetting strategy, developing new audit, advisory, and digital services, engaging with industry/customer stakeholders, and leading the P&L/operation globally.

Strategic Leadership

• Profit & Loss responsibility for the Social Compliance business, including the preparation of budgets and business plans, understanding, analyzing, and evaluating revenue streams, costs, and operating profit and defining and monitoring the appropriate actions and accountabilities to drive results.

• Support the development of new Audit, Advisory, and Data Management services to address client needs from business case to implementation.

• Expand client acquisition efforts in US, Europe, and Asia through a targeted sales and marketing effort, providing technical support for Regional Sales teams, and develop strong collaborative relationships with regional sales teams.

• Build and mentor a high performing client program management support team to understand needs, share industry best practice, and enhance, and build client loyalty, value, and retention.

• Serve as the primary UL interface with industry committees and associations, ensuring visibility and engagement with the wider industry.

• Develop partnerships where appropriate to supplement UL’s capabilities.

Employee Development and Mentorship

• Manage the performance and development of team members, ensuring ongoing training, career counseling, feedback, and guidance to drive high performance and employee engagement.

• Identify high performing and high potential employees to take on additional responsibilities. Hold the organization accountable for results, clearly defining accountabilities and establishing performance objectives, feedback and KPI’s to execute strategy.

• Bring clarity to roles and responsibilities with clear measurements of success for all functions and individuals.

• Mentor and teach the principles of business acumen and ensure knowledge sharing.

• Actively support and drive high performance culture changes, transformation efforts and people engagement.

• Ensures understanding of and compliance with all established UL company policies.

• Develop scalable operating systems.

Operational Systems and Processes

• Develop operational processes that proactively prevent problems from occurring and resolving conflicts by demonstrating leadership and appropriate decision-making competencies.

• Identify and provide technical and process improvement recommendations based on best practices and industry standards and drive implementation and to improve client service levels.

• Ensure the consistent application of audit methodology and defensibility of results, including auditor training, knowledge management systems, and standard operating procedures to ensure calibration to client requirements.

• Review the use of enabling technology to ensure visibility to operational reporting and provide clients with data required to manage their programs.

• Manage and appropriately escalate delivery impediments, risks, issues, and changes associated to the delivery of client projects.

• Ensures a pro-active and robust approach to auditor recruitment, onboarding, communication, and management.

Internal Collaboration

• Works closely with the CRS leadership team to understand/translate priorities and execute on business strategy.

• Communicates and exemplifies UL’s Vision and Mission. Leads, promotes and embraces change for self and team. Collaborates and builds trust within the organization and with customers to meet or exceed their expectations. Develops strong, flexible cross-functional networks and global relationships to promote becoming the fastest, highest quality and most customer-friendly organization. Coaches and mentors employees to do the same.

• Liaise with divisional support functions (HR, Finance, IT, Marketing, Commercial Teams) to support the goals and objectives of UL.

Other

• Performs other duties as directed.

• University degree (Equivalent to a U.S. Bachelor’s degree) in Business Administration or a related field plus generally ten to twelve (10-12) years of direct management or related experience with gradually increasing responsibilities in the field of Social Compliance Auditing.

• Proven track record of commercial development in Social Compliance.

• Demonstrated abilities in leading and engaging teams (track record of being a solid coach, mentor, and developer of talent) in the areas of field operations management, strategic planning, risk management, change management, and project management.

• In-depth understanding of field operations management best practices, including quality management systems, financial management, training systems, and leveraging enabling operational technologies.

• Strong financial and business acumen required as well as excellent judgment, strong analytical thinking, problem solving and decision-making skills.

• Self-motivated individual with excellent time management and organizational skills.

• Strong cross-functional collaboration skills and relationship building skills to build consensus, achieve business results and promote organizational success.

• Possesses excellent verbal and written communication skills and the ability to interact professionally with a diverse group of auditors, client services, technical team, support services operations resources, clients, and internal colleagues.

• Ability to drive big picture goals and milestones while valuing and maintaining strong attention to detail.

• Ability to quickly identify and drive to the optimal solution when presented with a series of constraints.

• Demonstrated ability to assist in developing and implementing strategies, to build business plans when and where necessary and to facilitate meetings, negotiate and influence outcomes.

• Strong program/project management and leadership skills required to help manage multiple projects as needed.

• Knowledge of Social Compliance Auditing with Auditing experience is required.

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.