MAJOR RESPONSIBILITIES:

• Reviews service-related problems and concerns reported by the customer, investigates problem sources, works with the service delivery team to recommend solutions; Effectively communicates solutions in both written and oral form with other departments, third party vendors, customers, and the service delivery team to efficiently resolve any issues.

• Provides basic technical support for business information systems by outlining steps for resolution and explaining preventative measures

• Trains and supports districts and internal teams in the software used for the Technology Procurement process for tracking of purchasing and receiving of goods and services

• Escalates complex business information system technical support tickets to the applicable service delivery team

• Tracks and reviews maintenance and licensing agreements and processes annual renewals

• Prepares district anticipated service reports and manages the billing of those services

• Enters requisitions and process purchase orders once they have been fully approved

• Maintains district budgets for business services and provides monthly reconciliations

• Provides support to internal teams with contract and procurement questions

Job Qualifications

REQUIRED MINIMUM QUALIFICATIONS:

• Possession of an Associate’s degree in business or closely related field; OR

• Graduation from high school or possession of an equivalency diploma and two (2) years of experience providing customer service or administrative support to business operations; OR

• An equivalent combination of training and experience as defined by the limits of A) and B) above.

• Broome County Civil Service Exam Required

  SUBSTITUTIONS:

  1) One year of experience stated above may be substituted for a current Broome-Tioga BOCES employee with successful completion of thirty (30) hours of recent (within the last twelve months) approved subject matter related to SCRIC Academy coursework.

  2) An additional year of experience stated above may be substituted for ongoing development opportunities to assist applying the SCRIC Academy coursework.

  Valid driver's license required.

  SPECIAL NOTE: Because of the radical evolution of technology in this field, qualifying experience must have been gained within the last five (5) years.

Civil Service Title: Business Services Specialist

Job Number: 24-202