Description

Candidates who love building solid customer relationships will be interested in Robert Half's new Customer Service Representative position in the growing HVAC industry. This Customer Service Representative position could be an excellent career opportunity for you, if you are articulate and highly-skilled. This could be the Binghamton, New York Customer Service Representative position you're looking for, if you're available for a long-term contract / temporary engagement. This position is located in a dynamic, rapidly-changing call center.

Major responsibilities

• Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

• Contribute accurate, friendly customer service in a timely fashion

• Field and send written business correspondence

• Organize and route incoming telephone calls

  Requirements - Strong customer service and office administrative skills

• Experience performing extensive research to resolve complex customer inquiries

• Enthusiastic attitude and an engaging businesslike approach

• Excellent verbal, written, and social skills

• Ability to recognize, evaluate, and resolve problems effectively

• Proficient with computers and technology platforms

• Customer service experience

• Demonstrated talents in communicating and interacting with clients/customers, both internal and external

  • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications

• 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .