About our Home

Rated ‘Outstanding' in 3 categories by CQC, Manor House is a residential care home set in the beautiful grounds in Kingstanding, just

north of Birmingham. The home is purpose-built with thirty-seven bedrooms all well designed to meet the needs of those who might have an issue with mobility or are living with dementia.

What you will be doing?

• General reception duties, taking calls, transferring to departments, greeting visitors

• Duties will include general correspondence, telephone enquiries and reception duties, preparation of timesheets and submission of summaries relating to payroll, record keeping and taking minutes of meetings.

• To provide accurate and efficient typing support from written and recorded material, utilising Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times

• To support the Home Manager and Deputy Manager in the delivery of corporate/strategic objectives and administration tasks, including diary management, preparation and coordinating of meetings.

• To coordinate the duty rota, liaise with Bank and Agency staff when required.

• To sort and distribute mail accordingly throughout the Home.

• You will support the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete.

• Keep accurate records of all relevant residents' documentation to include financial contracts, monthly invoice requests and payments, pocket money cash records and sundry invoices.

• Provide all financial invoicing and information to clients (or next of kin) including sundry invoices. Liaise where necessary to resolve queries and corrections and follow-up any unpaid invoices.

• Maintain records of client admissions, hospitalisation and discharges to ensure correct charges are invoiced.

• Process Social Services Assessment forms. Invoice and liaise where necessary with Social Services' Finance department. Chase late payments.

• Provide monthly summary of invoices issued and payments received to Head Office All management information to be supplied to line manager monthly.

• Prepare and submit data relating to petty cash and wages totals-monthly

• Match supplier invoices / delivery notes and obtain authorisation to pay prior to submission to Head Office for payment. Liaise with suppliers on queries and refer to home manager where problems exist.

• Provide an efficient telephone and reception service to the general public and relatives /visitors to the home.

• Attend training courses and sessions as required.

• Maintain client, staff and business confidentiality at all times.

• Prepare and maintain stationary orders, stock and records.

• To answer the telephone, record accurate messages, respond positively to problems and queries and deal appropriately with any visitors to the home.

• To ensure all internal and external customer interactions are met with a welcoming and professional manner.

What we'll do for you!

• Salary starting from £26,000 depending on experience.

• ESAS – Salary Advance

• Employee Assistance Programme

• Perkbox

• Employee of the Month

• Long term service awards

• Blue Light Card

• Professional Development

• Refer a Friend

If this sounds like your next opportunity, please apply by with a current CV.