Join our team as a Business Analyst in Integrated Logistics! Elevate your career by optimizing performance, excelling in Exception Management, and leading Ops CAPA processes

Your Role

As a Business Analyst in our Integrated Logistics Department, you'll play a pivotal role in optimizing performance, managing exceptions, and ensuring seamless operations. You'll be at the forefront of analyzing data, working closely with internal and external stakeholders, and contributing to the continuous improvement of our logistics processes.

Your Responsibilities

• Supporting the EM team on performance management topics.

• Working with the LCC and Freight Settlement to help streamline theend-to-end process.

• Collaborate with IT teams to integrate and model data from varioussources, ensuring comprehensive and accurate analysis in line with freightforwarding operations.

• Evaluate the performance of external vendors and carriers throughdata analysis, helping to make informed decisions on vendor selection andperformance improvement.

• Develop and monitor KPIs related to customer satisfaction, ensuringa customer-centric approach in freight operations.

• Conduct analysis on market trends, competitor strategies, andindustry benchmarks to provide insights for strategic decision-making.

• Develop comprehensive documentation for processes, procedures, andanalytical models. Generate regular reports for management and keystakeholders.

Your Skills and Experiences

• Minimum 3 years of experience in international logistics.

• Solid knowledge of 4PL concepts.

• Proven experience in data analysis and performance improvement.

• Exceptional problem-solving and communication skills.

• Ability to collaborate effectively with internal and external stakeholders.

• Detail-oriented with a focus on process optimisation.

• Previous experience in Ops CAPA processes and SLA management is an advantage.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.