Overview

Element is actively hiring an Account Specialist.

In this role, you will be responsible for prospecting dormant, existing, and new customers with the intention of discovering net new customers, accounts, and testing needs, as well as gathering actionable feedback on past experiences with Element.

In addition, the Account Specialist will engage with existing customers as part of sales/marketing campaign follow up. Typical goals could be to set tradeshow appointments, register seminar attendees and future interest for Element events, gather feedback on marketing campaigns/sales literature, and discover new RFQ opportunities.

This position is hybird: 3 days in office

Responsibilities

• Build and maintain a working knowledge of Element’s service offerings.

• Engaging in proactive outreach with a One Element selling approach, leveraging the services of Element’s global service offerings

• Actively utilize Dynamics CRM to log and track performance to monthly goals for total calls, live conversations, RFQs, appointments, campaign activities, etc.

• Ensure accurate contact details, remove duplicate records, and add new information to CRM contact records

• Collaboration with Marketing, Sales leadership, divisional, and inside sales managers to ensure proper list segmentation, targeting, and messaging.

• Efficiently distribute new RFQs, customer feedback, and campaign activities to the appropriate stakeholders

• Raise awareness of Element’s services by contacting targeted prospect companies for the purposes of cross-selling or marketing campaign follow-up.

• Collect and distribute reports on performance and opportunities for improvement

• Maintain ongoing relationships with marketing and sales to report back on efficacy of call lists

• Calling prospecting lists in the areas of end market support, targeted services prospecting, dormant & declining outreach

• When necessary, assist Client Support Coordinators with Inbound lead management tasks and responsibilities.

• Additional sales responsibilities such as quote follow-up and pipeline management as required.

Skills / Qualifications

• At least 1 year of outbound sales prospecting experience, or equivalent combination of education and experience

• Ability to read and interpret documents such as customer quotes / contracts, marketing materials

• Ability to solve practical customer problems

• Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form

• Proficiency in Microsoft Applications (Word, Excel)

• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities

• Well-developed oral and written communication skills to meet a variety of communication needs

• Excellent interpersonal skills that foster open upward and downward communication built on mutual respect

• Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions

• Ability to travel up to 20%

• Ability to work in the Blue Ash office 3 days a week

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Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

“If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com ”

Job Locations US-OH-Blue Ash

ID 2024-13754