Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

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SUMMARY

Do you enjoy taking mountain vacations? Are you someone who pays attention to details and likes to plan ahead? This is exactly what our Montage Experience Planners do! Our team specializes in guiding guests through the process of creating an amazing vacation itinerary, from start to finish. An Experience Planner’s purpose is to bring life to the hopes and desires of our guests’ time at the Resort, even before they arrive at Montage Big Sky.

This position allows for remote work from the Montage Palmetto Bluff property. However, you will still have the opportunity to experience all the resort's activities and dining options and share these incredible experiences with guests daily. You will be able to connect with guests, understand their vacation preferences and create the ultimate Big Sky vacation experience for them and their travel companions, ensuring they have unforgettable memories to cherish.

This position will be located in Bluffton, South Carolina and work from the Montage Palmetto Bluff property to sell and plan experiences for Big Sky Montana.

ESSENTIAL FUNCTIONS

Responsibilities of this position include; although are not limited to:

• Act as a storyteller and educator to describe the mountain resort to guests

• Desire to connect with other people and understand what brings them joy

• Desire to be part of high growth, fast paced business

• Possess a positive and upbeat attitude at all times

• Reserve activity and dining requests for guests within the Resort & local area

• Work in a high-paced environment

• Multi-task effectively between phone, computer, and conversation with guests with high attention to detail

• Answer telephone calls and emails in a prescribed and professional manner

• Provide information and assistance to guests regarding specific resort and activity information prior to arrival

• Assist guests with finding best activities, dining, transportation for their vacation needs

• Speak with and email multiple guests per day - approximately 20 calls per day and 40+ emails per day

• Creating and following up with itineraries and vendors for confirming dining/activities

• Reserving transportation, ski, dining, spa, tours and more

• Properly log guest requests

• Follow up with guests in a timely manner

• Display effective computer literacy

• Exceptional verbal and written communication skills

  QUALIFICATIONS

• High school Diploma or equivalent required

• Minimum of two years’ experience in customer service

• Previous experience as an Event Planner, Travel Agent, Personal Assistant, Outdoor Adventurer preferred

• Excellent telephone etiquette and verbal and written communication skills required

• Excellent organizational and time management skills

• Sales background preferred

• Strong knowledge of MS Office, including Word, Excel and Outlook

• Must possess a positive attitude

• Must be willing to participate in a learning environment

• Must integrate company values throughout all interactions

• Must be able to quickly and effectively adapt to using new software products

• Must be dependable and available to work a varying shift schedule that could include weekends, nights and/or holidays based on business demands

PHYSICAL REQUIREMENTS

This position will be working "remote" from the Reservations office at Montage Palmetto Bluff (Bluffton, SC) whilst selling and servicing for Montage Big Sky (Bozeman, MT). Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

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