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Amazon Operations Manager, Data Center, DCC Communities in Boardman, Oregon


Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.

The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.

Key job responsibilities

The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:

  • Prioritize and assign trouble tickets to data center technicians and operators

  • Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations

  • Developing Career Paths for the employees and to make updates in our internal tools.

  • Recruit and train data technicians to ensure appropriate staffing levels

  • Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics

  • Fast learn or act as the subject matter expert across all aspects in data center operations

  • Ensure all operational KPIs and metrics are being measured and met

  • Inspire and guide improvement in team process, technology innovation and automation

  • Manage Large Scale Events (outages) and act as the call leader

  • Manage and improve the work-flows and through-put for data centers operations

  • Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs

  • Maintain the on-call schedule coordinating absence and vacations

  • Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

We are open to hiring candidates to work out of one of the following locations:

Boardman, OR, USA

Basic Qualifications

  • A Bachelor's degree or 4+ years of professional or military experience in an IT related field.

  • 2+ years of experience managing people in a technical environment.

  • 2+ years experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7

  • 2+ years of experience with Networking, or Computer hardware.

Preferred Qualifications

  • In-depth knowledge of Linux systems administration

  • Networking experience and knowledge of cabling best practices

  • In-depth hardware architectures knowledge and troubleshooting experience

  • Experience with system management tools and client/server environments

  • Technical writing experience

  • Prior project management experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.