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Old Dominion Freight Line Appointment Clerk in Boise, Idaho

Old Dominion is currently recruiting for an Appointment Clerk to join our OD Family Culture. This role will successfully schedule company appointments to current and potential customers or clients in a fast paced high call volume environment via phone, e-mail, and records time and date of appointments in the AS400 system database or other company/internal freight monitoring system used within the company. Appointment Clerks are a critical member to our OD Family; they help us keep promises to our customers.


  • Answer incoming calls and place outgoing calls to customers to schedule pickups and delivery

  • Enter appointments in the computer in a timely manner

  • Perform general customer service by responding to emails, status of shipments, helping customers correctly complete Bill of Ladings and label freight, etc.

  • Provide Service 2.OD to internal and external customers


  • High School diploma or equivalent preferred

  • 1 year of customer service experience, preferably in the transportation industry

  • Strong attention to detail

  • Excellent written and verbal communication skills

  • Proficiency with Microsoft Office

  • Experience AS400 preferred

Join the OD Family Today!As a Full Time member of our Family, you are eligible to receive:

  • Health, Dental & Vision Benefits

  • Short Term & Long Term Disability

  • Flex Spending Accounts

  • 401(k) Retirement Plan

  • Wellness Program

  • Credit Union access, Vacation & Holiday

  • “Birthday Holiday” who doesn’t love some extra attention on their Birthday?

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).