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Idaho Division of Human Resources Seasonal SHIBA Program Customer Service Representative 1 (Temporary) in Boise, Idaho

Seasonal SHIBA Program Customer Service Representative 1 (Temporary)

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Seasonal SHIBA Program Customer Service Representative 1 (Temporary)


$13.74 Hourly


Boise, ID

Job Type



Department of Insurance

Job Number



10/26/2022 4:00 PM Mountain

  • Description

  • Benefits


Join the Department of Insurance (DOI) Team!

Do you have a passion for helping others and would like to make a significant difference in the lives of many Medicare-eligible Idahoans? Are you interested in earning some extra income for 20 hours a week?

The Idaho Department of Insurance is searching for temporary Customer Service Representative 1 position (CSR1) in Boise with DOI’s SHIBA Program (https://doi.idaho.gov/shiba/about-shiba/) (Senior Health Insurance Benefits Advisors)!

SHIBA provides free, unbiased assistance to Idahoans regarding Medicare benefits. Through the Medicare open enrollment period, you will be a valuable part of the DOI Team. This position sets up counseling appointments using MS Outlook, provides customer assistance over the phone, works in a proprietary computer program, and performs a variety of office support functions for SHIBA.

The length of service for this position is estimated to ten weeks. It starts in the beginning of October and ends in mid-December. The weekly schedule will be dependent upon the hired individual’s availability and may be up to 40 hours per week.

The DOI embraces diversity and equal opportunity in a strategic way for our team and overall organization. Our agency is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Such as, hiring talented staff members who possess bi-lingual abilities, have experience from various business industries, and/or those returning to workforce. We strive to maintain an inclusive work culture that encourages, supports, and celebrates the diverse voices of our team members. This helps to continually fuel innovation and connections to our customers and the Idaho communities we serve.

Hiring managers are continuously considering applications for this position. This job announcement will be closed if the position is filled prior to the closing date. We highly encourage individuals from all different experiences and industries to apply to learn more about this great opportunity at DOI!

Apply today!

Minimum Qualifications


  • Performing keyboard functions;

  • Operating telephone and corresponding software;

  • Providing customer service in a business setting;

  • Responding to customer requests verbally and in writing;

  • Maintain files.

Supplemental Information

The applicants selected for this position will be required to pass a fingerprint background check.

This position is ineligible for benefits, and is exempt from classified state service and the rules of the Division of Human Resources and the Idaho Personnel Commission.

Hiring is done without regard to race, color, religion, national origin, sex, age, or disability. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources at (208) 334-2263. Preference may be given to veterans who qualify under state and federal laws and regulations.


After careful review of this announcement, please attached and submit:

  • A cover letter – detailing your experience with Outlook, customer service, and professional phone etiquette. Also include any experience you may have regarding senior individuals and/or Medicare.

  • A resume'

  • A list of three professional references – detailing the length and nature of your association.


*Benefits may not be applicable for temporary or seasonal positions.


State of Idaho


304 North 8th Street Boise, Idaho, 83720




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