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HERC Rentals Operations Specialist - Rental Protection Plan in Bonita Springs, Florida

Req #: [[id]]

Herc Rentals Inc. is a premier, full-service equipment rental firm – providing our customers the equipment, services and solutions they need to achieve optimal performance safely, efficiently and effectively. A pioneer of the equipment rental industry, Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings and value-added services and consultative solutions to support its customers’ projects.

With more than 55 years of equipment rental expertise, approximately 4,900 employees and approximately 270 company-operated locations across North America, Herc Rentals serves a broad range of end markets, including construction; industrial operations, refineries and petrochemical operations; governmental entities and contractors; disaster recovery and remediation; infrastructure; railroad operations; utilities; film, television, live entertainment and special event production; agricultural operations; and facilities management..

Short Description

The Operations Support Specialist will be responsible for all functions related to Herc Rentals’ Rental Protection Plan (‘RPP’) program including, but not limited to:

  • Day to day handling of RPP claims, paying careful attention to meeting/exceeding established service level agreements

  • Thorough review of all required RPP claim documentation, and determine the appropriate decision regarding RPP claims’ approval/denials. Escalate to senior team members when necessary.

  • Serve as the RPP subject matter expert and main point of contact for all RPP questions submitted via incoming calls and/or dedicated email inbox

  • Work closely as the business liaison with Accounting/Risk/Order to Cash departments on select claims

  • Develop and continuously improve RPP workflows and standard operating procedures

  • Creation/maintain reporting associated with RPP, including ongoing analysis of costs

  • Participate in ongoing projects to expand the RPP program and drive incremental RPP sales

  • Maintain Legal Hold status and listing in collaboration with the Risk department

  • Identify opportunities for RPP program improvements

  • Assist in Project and Change Management on rollout of RPP program enhancements

  • Participate in the development and testing of future Point of Sale upgrade


  • Support ad hoc business projects as requested

  • Assist with all functions related to Field Operations

  • Maintain business data quality

  • Maintain business systems

  • Document key business processes

  • Identify business process improvement opportunities

  • Create and prepare business reports

  • Track key business metrics


  • 2 years of business experience


  • Bachelor’s degree in Business/Finance/Economics/Accounting preferred.


  • Ability to handle high volume of claims

  • Understanding of the equipment rental industry (Knowledge of RentalMan point of sale a plus)

  • Proficient in Salesforce Service Cloud

  • Damage Claims management experience preferred

  • Attention to detail

  • Ability to work under tight deadlines

  • Demonstrated strong Business and Financial acumen

  • Strategic thinking

  • Ability to effectively communicate at all levels

  • Proficient in MS Office suite of tools (Excel, Access, Word, PowerPoint)

Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.

Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays.

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, nationals origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.