Donor Relations Manager

Department: Advancement

Office: 434 Harrison Avenue

Location: Boston, MA

Position Type: Administrative

Hours/Shift: Morning - First Shift

Employee Type:: Regular Full-time

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SCHEDULE: Monday-Friday, 8:30 am - 5:00 pm (hybrid option), occasional weekends and holidays; Thanksgiving - New Year-s travel/time off blackout

LOCATION: 434 Harrison Ave, Boston MA

JO DESCRIPPTION:

SUMMARY OF THE POSITION:

Reporting to the Director of Development Systems, the Donor Relations Manager is a vital member of a Development Operations team of five, responsible for the processing and acknowledgement of all gifts and pledges to Pine Street Inn. In addition, the Donor Relations Manager will communicate on a regular basis with the Finance Department, ensuring accurate transmittal of gifts and pledges. The Donor Relations Manager is a key member of Pine Street Inn-s fundraising team, often the only point of contact a donor may have with Pine Street, and thus diligence and professionalism are of utmost importance.

REQUIREMENTS:

Required Education and Experience:

• Bachelor-s degree plus five to seven (5-7) years- experience working in a non-profit Development Office

• Demonstrated experience working with Raiser-s Edge, including gift processing, querying and reporting experience

• Strong MS Office Suite skills

  Preferred Education and Experience :

• Experience working in a human services environment

• Blackbaud Luminate experience

• Previous management experience

  KNOWLEDGE/EXPERIENCE :

• Database and data entry experience (Raiser-s Edge is required)

• 5-7 years of administrative experience or equivalent

• Strong computer skills, including advanced features of Microsoft Word and Excel

• Exceptional data entry speed and accuracy

• Highly detail-oriented, with a critical degree of accuracy regarding data entry

• Excellent interpersonal, organizational, and problem-solving skills

• Ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines

• Ability to deal with confidential data

• Comfortable with making decisions and judgments involving the proper entry, allocation and documentation of gifts and accurately match pledge payments to the correct pledges

• Ability to take responsibility, to work well as a team member and to work independently without supervision within the scope of normal duties and responsibilities.

• Ability to seek and use supervision for resolution of outstanding issues, including ability to escalate problems requiring more expert input

• Strong written and verbal communication skills

• Excellent customer service skills, including timely written and verbal acknowledgements and follow-up

  ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO :

  Gift Entry and Acknowledgements:

• Accurately enter the daily receipt of gifts of $5,000 or more (except where indicated by the Director of Development Systems), to include but not limited to: live checks, credit cards, online, and DAFs into Raiser-s Edge via Batch.

• Accurately enter the daily receipt of wires/ACH, stock gifts, pledges (other than matching gifts) and other special project (restricted) gifts via Batch

• Complete gift processing forms and maintain proper backup for all gifts and pledges of $5,000 and above, for gift allocation and donor restrictions.

• Produce timely gift and pledge acknowledgments with a high level of personalization and accuracy; work directly with Major Gift Officers and other Development staff for additional personalization and other special acknowledgments.

• Coordinate with the President-s Office and the Chief Advancement Officer to ensure consistent signing of acknowledgement letters and provide relevant background/materials as appropriate.

• Create and maintain acknowledgement tracking system, to ensure that all gifts are being properly acknowledged within 10 days of receipt; report to Director of Development Systems any acknowledgements that cannot be mailed within 10 days.

• Monthly (or as appropriate) submit to Finance all scanned backup on gifts of $10,000+.

• Lead process for gift entry, acknowledgement, and RSVPs for ticketed fundraising events

• Advanced troubleshooting for donor issues (gift on incorrect record, refunds, unidentified donors) and gift report issues (unable to balance, soft credits, incorrect campaign/fund/appeal) under the direction of the Director of Development Systems.

  Management

• Provide direct supervision to Donor Relations Coordinator

• Lead in the scheduling and delegation of work, especially during peak periods (including calendar year-end)

  Database Integrity

• Review and suggest changes to data entry procedures in order to minimize data reporting errors

• Ensure that donor/prospect electronic and paper files are maintained in an accurate and timely fashion

• In conjunction with Development Database Administrator, merge and clean records as appropriate, including use of Address Accelerator and other data enhancement tools.

  Other Duties as assigned may include:

• Training and oversight of interns, co-ops, temps

• Event support

INTERNAL CANDIDATES, IF INTERESTED IN APPLYING FOR THIS POSITION, PLEASE SUBMIT A PROMOTION/TRANSFER APPLICATION TO THE HUMAN RESOURCES DEPARTMENT WITHIN 10 DAYS OF POSTING.

Pine Street Inn is an Equal Opportunity/Affirmative Action Employer.

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