71868BRJob Posting Title:Frontline Clinic SupervisorDepartment:OphthalmologyAutoReqId:71868BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:We are seeking a Frontline Ambulatory Clinic Supervisor to lead our team in delivering the best patient experience. As the supervisor, you will have the opportunity to oversee clinic activity, respond to patient concerns, and lead a team of dedicated individuals. With your expertise, you will plan work schedules, implement efficient systems, and maintain accurate recordkeeping. Join us in making a difference in the lives of our patients and help us provide top-notch healthcare.

This Frontline Ambulatory Clinic Supervisor will be responsible for:

• Monitoring clinic activity to ensure the best possible patient experience.

• Responding to patients concerns and needs, offering the best possible appointment options and resolution to other patient concerns in accordance with our best practices and procedures.

• Supervising and leading the work of Patient Experience Representatives.

• Planning work schedules to ensure adequate coverage for critical administrative/clerical functions. Monitoring and ensuring work is performed in conformance with established hospital and departmental policies and procedures. Recommending, implementing and maintaining interoffice systems/policies and procedures to promote efficient and effective support service operations.

• Recommending and assisting in development and implementation of departmental administrative policies and procedures.

• Leading, organizing and overseeing provision of clinical administrative support services for department/service.

• Planning, prioritizing and delegating work assignments and monitoring performance, providing feedback and guidance.

• Training and orienting new personnel and communicating changes in hospital and departmental policies and procedures.

• Participating in selection, evaluation and discipline of assigned staff.

• Assisting the staff with resolving customer service and scheduling issues.

• Responding to situations requiring escalated service response.

• Monitoring and maintaining department electronic and paper recordkeeping systems, including highly sensitive/critical administrative and financial data and employee information.

• Overseeing input of information into computer databases and spreadsheets, monitoring data validity and compiling, printing and distributing periodic reports and other information as needed.

• Evaluating, recommending and implementing changes or upgrades in systems as appropriate. Serving as a SuperUser for clinical floor and participating in Joint Commission/Environment of Care preparations and rounds.

• Collecting and compiling data from diverse sources, performing calculations, preparing analyses for supervisor's review and performing other related duties as assigned.

To qualify, you must have:

• The level of knowledge typically acquired through completion of two years of occupationally specific education or an Associate's degree in business or a closely related field and three to four years of previous experience.

• The analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

• Strong organizational skills to be able to multi-task in a high volume practice.

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement and discounted rates on T-passes (50% off). Discover your best.

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#CB Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid