Job Information
Amazon Principal TAM, Enterprise Support in Boston, Massachusetts
Description
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customer of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support, we’re looking for a Principal Industry Expert Technical Account Manager (IETAM) to support our larger Technical Account Managers team in the Telecom industry and hence the customers by providing. This position will require the ability to travel 20% or more as needed.
The IETAM applies business knowledge and trends to drive innovation across all technologies, including Telecom Cloud 5GC, O-RAN, vIMS, vEPC, SDN/NFV solutions, Compute, Database, Data Analytics, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to lead the Center of Excellence for Telecom Industry in Enterprise Support. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology.
Principal IETAM in Telecom vertical owns business acumen and alignment of all Technical Account Managers working in the industry. They create and updated industry trainings to help close the gap of new/existing TAMs knowledge and readiness when engaging a Telecom customer, to accelerate the value provided. IETAMS work with the other Telecom units inside AWS to drive consistent communications and more organized system approach to common issues to our customers. Partnering with external regulating bodies and AWS internal compliance units, IETAMs provide a proactive approach to upcoming changes in the industry that can impact our customers.
IETAMs work closely with the TAM team, to identify Operational Excellence opportunities, identifying new processes, automations, technologies or trainings to improve our capabilities while reducing risk for our customers and growing customers satisfaction. Drive opportunities for our customers in the Industry to share experiences, connect and network, while encouraging the adoption of new or existing AWS Services aligned with best practices and architectures.
IETAMs stay informed on industry trends and regulations and ensures that TAMs are informed and educated in those matters while correlate the information with the workloads and services in use by our customers to elevate our pitch.
The ideal candidate is expected to have extensive experience in building Telecom capabilities in existing and upcoming solutions Cloud 5GC, O-RAN, vIMS, vEPC, SDN/NFV. Candidate should be self-motivated with the ability to develop and communicate support and product strategies for Telecom industry. Candidate should have extensive experience in Technical Support, Solution Design and Telecom Subject Mater Expertise.
A passion for educating, training, creating new frameworks and more efficient methods to execute technical activities while identifying the business impact of those.
You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of customer strategies and innovation, come join us!
Key job responsibilities
Develop and maintain the Operational Excellence framework to share existing best practices and innovate for a continuous improvement approach.
Stablish and extend the communications mechanisms to communicate with TAMs, and other industry focus units within AWS.
Share Industry Trends from a business and technological perspective to all TAMs in the industry
Lead the organization and execution of Industry Events encouraging customers networking and better AWS services adoption.
Utilize technical skills to investigate highly complex and ambiguous technical challenges and escalations.
Mentor and equip the wider team of TAMs supporting Telecom customers by building and sharing best-practice knowledge pertaining to Telecom technologies with the wider AWS Field Community.
Collaborate across multiple functions within AWS, such as: Product Development, Solutions Architects, Business Developers, Professional Services Consultants and Sales Account Managers.
Exhibit Thought Leadership in the industry by creating and sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public speaking events such as AWS Summit and AWS re-Invent.
A day in the life
While the role is for an Industry Expert TAM, you will benefit from understanding the general information for Technical Account Managers below:
https://aws.amazon.com/premiumsupport/plans/enterprise/
https://emea-resources.awscloud.com/write-your-own-story/meet-liga-sr-technical-account-manager
https://emea-resources.awscloud.com/write-your-own-story/meet-balint-senior-technical-account-manager
https://emea-resources.awscloud.com/write-your-own-story/meet-shlomo-senior-technical-account-manager
About the team
The Industry Expert TAM will work with the IETAMs from other industries and regions. The IETAM team supporting Strategic Industries. in Enterprise Support (10 Builders), lead the Industry Support Model globally (25+) and interacts not only with Enterprise Support teams, but aligns with Sales Account Teams, Solution Architects and Costumer Solution Managers to drive a consistent messaging to our customers.
Why AWS?
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Atlanta, GA, USA | Boston, MA, USA
Basic Qualifications
10+ years design/implementation/operation of large-scale, enterprise applications with an emphasis in Telecom
Experience in building Telecom Cloud 5GC, O-RAN, vIMS, vEPC, SDN/NFV solutions
10+ years of work deployment experience in core infrastructure technologies including compute, storage, networking, databases, security, and management as well as Telecom knowledge / artifact creation and applications
Experience with cloud solutions, virtual platforms, software development experience, and operational management practices and frameworks.
Preferred Qualifications
Demonstrated experience developing or operating enterprise application architectures to meet business requirements in complex environments
Skilled in Openstack, Kubernetes, CI/CD, E2E Core Network Design, Edge Computing, Multi-Cloud, On-Prem/Public Cloud, O-RAN, Packet Core (EPC/vEPC), IMS, Routing & Switching, Service Mesh
Understanding of security, risk and compliance frameworks, disaster recovery, high availability architectures, hardware, operating systems and networking connectivity
Written communication skills including publicly available white papers or other documents
Oral presentation skills including delivery to an audience containing one or more decision maker(s)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.