In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Critical Environment Operations Manager .

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Operations Manager , you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Empower a culture of safety, security, and compliance in all aspects of our Datacenter operations.

• Lead a team of Mechanical, Electrical and Control System professionals supporting Microsoft's online services.

• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our Datacenters.

• Maximize Critical Environment (CE) availability to ensure optimal operational efficiency.

• Reduce high-impact and human-error Critical Environment (CE) incidents year over year.

• Deliver on cost/energy efficiency initiatives.

• Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA (service level agreement) monitoring.

• Establish and enhance working relationships and engagement with our Engineering Groups (EGs), and business partners.

• Work with regional and global peers to share and build best practices across the entire datacenter portfolio.

• Embody the Microsoft One culture and values .

Qualifications

Required Qualifications:

• High School Diploma or equivalent AND 2+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure).

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications :

• 5+ years' experience in Critical Environment infrastructures (e.g., UPS (Uninterruptible Power Systems), Generator, AHU (Air Handling Unit)) AND 5 years experience working in physical IT (Information Technology) infrastructures (e.g., Servers, Networking, Capacity, DC (Datacenter) Rack/Enclosures, structured cabling) AND Experience managing budget $500k+.

• Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field.

• 3+ years experience in leading a diverse, technical team.

• Applicable certifications: ASICS (Inventory Control), CompTIA (Computing Technology Industry Association), Microsoft Network Certifications, CCNA (Cisco Certified Network Associate) Certifications, ITIL (Information Technology Infrastructure Library), Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP (Project Management Professional), CDCP (Certified Data Center Professional).

• Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services

• Experience working on large scale CE (Critical Environment) projects.

• Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.).

Data Center Operations Management M4 - The typical base pay range for this role across the U.S. is USD $100,800 - $195,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $135,200 - $222,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until May 20, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .