Date Posted:04/10/2024 Hiring Organization:Rose International Position Number:462076 Job Title:Customer Service Representative Job Location:Bridgeton, MO, USA, 63044 Work Model:Hybrid Employment Type:Temporary Estimated Duration (In months):6 Min Hourly Rate($):19.00 Max Hourly Rate($):20.00 Must Have Skills/Attributes:Claims, Customer Service, Warranty

**Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.

Role and Responsibilities** Responsible for OEM warranties, AM warranties, and freight claims, and expedites. Customer follow ups may be required in order to ensure we are meeting customer needs after original order. Responsible for responding to questions from customers or individuals on how a product operates or directing them to the person that is able to assist. Monitors, expedites and follows up on order changes, specialty and delayed shipment items. Processes credit requests as necessary and applicable, ensuring proper documentation and process has been followed. Utilize Hussmanns Parts Oracle System to capture customer information, generate proposals and monitor the order processing. Communicate issues related to product delivery with the customers to ensure accurate and acceptable transaction completion. Work with the Parts Warehouse to monitor the process of orders for shipment. Assist in the maintaining the integrity of customer and transaction data. Assist in maintaining the integrity of information for the Warranty Parts Ordering and Tracking Systems. Must be able to work in a fast paced environment managing multiple projects and able to flex to the business need based upon additional assignments. Qualifications and Education Requirements. High School Diploma required. Minimum 2 years Customer Service Experience. Work effectively in diverse team and fast paced environment. Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail. Strong communication skills, verbal and written, required. Intermediate to advanced proficiency in Microsoft Office Suite. Strong organizational, time management skills. Able to meet short and long term deadlines. Bi-lingual English /Spanish is a plus. Flexibility to work overtime as needed.

Benefits: For information and details on employment benefits offered with this position, please visithere. Should you have any questions/concerns, please contact our HR Department via our securewebsite.

California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' websitehere.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).