Administrative Clerk (71105)Location: BrooklynDescription:Are you a detail-oriented multitasker with a passion for supporting others? Elevate your career by joining our team as an Administrative Clerk for Counseling Services at Pratt Institute. In this role, you'll be instrumental in ensuring the smooth operation of our counseling center, making a meaningful impact on the well-being of our community.Position Responsibilities:Front Office ReceptionGreet and screen individuals who request counseling services, ensuring a consistent welcoming environment, coordinating the answering of all phones, email responsesRespond to in-person, electronic, and phone inquiries from students, parents, faculty and administrators about our services, while maintaining student's confidentiality.Based on department protocols and training, assess student needs requesting services and schedule intake appointments, prioritize students to see a counselor immediately who are in need of immediate crisis counseling.Refer faculty and staff requests to intervene for a students wellbeing to the director or associate director's immediate attention.Under the direction of the ISC Operations Manager, attend cross training for one-stop reception to greet, screen and schedule for all departments in ISC building, based on rotation schedule (tbd). This includes Health, RWW, Student Support/Advocacy and Learning/Access Center.General AdministrativeCoordinate the daily office operations for the Counseling Center office area which includes organizing and maintaining a welcoming environment, distributing mail, running on-campus errands, making room reservations.Process incoming and outgoing mail; photocopy and collate materials for distribution; coordinate departmental time sheets and vacation records; coordinate with facilities as needed.Order supplies, track memberships and subscriptions, maintain lease agreements and handle vendor correspondenceOrder office supplies and process and track check requisitions, purchase orders, keeping track of monthly expenses for suppliesSend emails inviting students to Counseling when indicated and following up on non-responses; reminding students of upcoming first appointments.Utilize Electronic Medical Record system to maintain appointment calendars and files for the director and all other Counseling Center staff.Assistance to Administrative ManagerAs directed by Admin Mgr, compose and upload to student Electronic Medical Record computer memos, letters, confidential reports.Assist Admin Mgr in responding to student Pratt Health insurance inquiries and on-line waiving and enrollment. Gather and upload student's non-Pratt health insurance policy for mental health care which includes deductibles, copays, for in-network and out-of-network providers.Assist Admin Mgr in maintaining the Counseling database for referrals of in-network and out-of-network mental health providers. Contact providers to gather information about their availability and what insurances they accept; adding new providers to the database.Assist Admin Mgr to gather and record Counseling Center's usage sta