OCC Console Train Dispatcher, Assistant Train Dispatcher and Train Service Supervisor

Job ID: 7908

Business Unit: New York City Transit

Location: Brooklyn, NY, United States

Regular/Temporary: Regular

Department: NYC Transit Authority

Date Posted: Jun 27, 2024

Description

Title: OCC Console Train Dispatcher, Assistant Train Dispatcher and Train Service Supervisor

Opens: June 27, 2024

Closes: September 27, 2024

Authority: TA

Department: Subways

Division/Unit: Service Delivery/Operations Control Center

Reports to: Superintendent, Control Center, OCC

Location: Operations Control Center, Manhattan (Midtown)

Hours of Work: Various

Responsibilities

The Operations Control Center (OCC) is recruiting for highly experienced and motivated Operating Supervisors in the Department of Subways. Selected candidates will be subject to a skills assessment evaluation.

The OCC’s Console Train Dispatchers (CTD) serve as the operation’s frontline, expert, incident- management team. CTDs directly receive incoming information, including emergency communications, from various internal and external sources (e.g., field-based personnel), analyze the information quickly, devise safety-critical service-oriented solutions, and direct real-time decisions to emergency responders for immediate implementation and disposition. The goals are the safe resolution of reported incidents (e.g., mechanical failures, derailments, floods, fires, etc.) and resumed customer service. Highly motivated and skilled CTDs, who demonstrate a passion and commitment to performing the CTD function with attention to detail, are absolutely critical to the success of both the Subway Operation and New York City Transit at large.

As the OCC operates 24 hours/7 days a week, including weekends and holidays, CTD’s will be required to work various days and tours. These varying work assignments will be determined by the needs of service.

A CTD’s primary function is responding to incoming communications (e.g., radio calls) from train crews, field supervision, towers, and external agencies, providing incident management oversight under the supervision of a Desk Superintendent. During emergencies, OCC CTDs ensure the safety of maintenance crews working on the roadbed as well as the safety and security of customers and employees by directing inter- and intra-agency personnel on emergency procedures and mitigating service interruptions. They direct required emergency actions in compliance with applicable rules, regulations, policies, and procedures. They also conduct investigations on train delays and prepare reports describing the incidents that occurred within their area of responsibility. They cooperate with OCC-based Service Delivery personnel, field-based Line Superintendents, Train Service Supervisors, Train/Yard Dispatchers, and other Train Service personnel during emergency incidents and supervise delay-management efforts during unexpected service disruptions. CTDs may also be assigned to a service-regulation job, as needed and at the discretion of OCC management.

Compensation

Annual Base Salary + Assignment Differentials for Console Operator titles in the Operations Control Center:

Asst. TD (Console )

TSS (Console)

Entry Level

$80,402 +$5,229

$86,691 + $3,617

$91,908 +$2,014

2nd year

$80,402 +$10,457

$92,029 + $3,617

$97,570 +$2,014

3rd year

$80,402 +$15,686

$102,700 + $3,617

$108,895 +$2,014

4th year

$94,357 +$20,914

$108,038 + $7,233

$114,558 +$2,014

Eligibility

All Assistant Train Dispatchers, Train Dispatchers and Train Service Supervisors are eligible to apply.

Desired Skills

• Comprehensive knowledge of NYCT and Service Delivery rules, regulations, policies, and procedures.

• Ability to work effectively in a fast- paced, communications-heavy environment.

• Ability to manage multiple responsibilities and tasks with superior attention to detail.

• Familiarity with operations in Sub-divisions A, B and C.

• Strong analytical, critical-thinking, and decision-making skills Excellent verbal and written communication skills.

• Strong computer skills, including comfort with learning new applications and programs.

• Strong interpersonal skills, including the ability to provide clear concise direction during major incidents.

  Other Information

  Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policy making position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

  Equal Employment Opportunity

  MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.