Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will role model excellent customer service as serve as an ambassador for our business, ensuring our visitors have a first-class experience.

How you will contribute

You will:

• Allocate people resources in your allocated area to manage customer volumes to deliver first-class customer service

• Ensure that the area constantly meets with health, safety and hygiene standards and our health, safety and environmental policies and lead and manage the safe evacuation of all visitors in the event of an emergency

• Be the first point of contact in your area to manage and resolve customer concerns/complaints including safeguarding, escalating as necessary and supporting accident and customer complaint investigations

• Provide training, coaching and feedback to area team members to aid development and performance management, driving a culture of continuous improvement.

• Manage resources (e.g., stock) to ensure effective service to customers

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• A high degree of interpersonal and customer service skills with the ability to positively interact with all levels of people in a professional and courteous manner and act decisively when required

• Confident with presenting/demonstrating/public speaking

• First-level team leadership skills

• Manage and thrive in pressure situations, particularly associated with large numbers of people

• Competent organizational skills – able to plan and organize people and tasks effectively.

• Good numeracy skills

• Continuously work with a high level of energy and drive at all times

Please note this position is based in our Clinceni Plant.

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland .

No Relocation support available

Business Unit Summary

At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Customer Support

Administration Services

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.

Join us and Make It An Opportunity!

Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.