Job Description

Oracle believes in empowering people to do more, through world class analytics. We are the Services Excellence team within Oracle Analytics, responsible for innovating, building and supporting the service management technologies and capabilities that support our products. Our vision is to enable our products to be world class services through the principles of first-class customer experience, scalability, availability, reliability and security. We invest in the development of process and technology to optimize our services.

The APM will support Fusion Customer Success Managers with training and enablement, connections to FAW resources, and general product and analytics guidance. Success in this role will lead to increased customer usage and adoption of FAW. Additionally, you will be expected to contribute to a growing organization by creating and delivering new content and playbooks.

As an APM, you will also partner with Fusion Customer Success Managers to develop strong relationships directly with strategic customers. Comfort engaging with technical and business stakeholders is key in this role.

The successful candidate will have a growth mindset to thrive in a fast paced and ambiguous environment.

Responsibilities

• Partner with FAW Product teams and Fusion Customer Success to develop a playbook for successful customer engagement

• Create, package, and deliver content, training, and enablement across the customer lifecycle (onboarding, implementation, post-live adoption)

• Track and manage adoption and customer risk from a product level, using both data and customer insights

• Support customer escalations and engagements.

• Partner with key teams (Product Management, Solutions Engineering, Fusion Customer Success, Support) to create a unified customer experience

Qualifications

• 5+ years of Customer Success Management experience or similar role in the tech industry (analytics & data highly preferred). Bachelor’s degree required.

• Prior experience in SaaS, Startups, Analytics and/or use of Analytics tools (eg Power BI, Tableau, OAC) required

• Strong attention to detail, ability to operate independently and drive towards outcomes

• Experience collaborating and influencing senior leadership, including Product Management, Technical Support, and Software Engineering

• Experience with Oracle Fusion ERP or HCM strongly preferred

Career Level - IC4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer